Zendesk Talk

call center software in the cloud

połączenie image
zendesk image

Why would you need a call center software?

On a certain level of development, your enterprise needs more than standard channels of contact via the internet. Priority clients should get quick and personal support. A phone is still the most effective mean o communication in business.

More than a call center

Group conversations

Zendesk Talk enables more than 1:1 conversations. When a client has questions that an agent can’t comprehensively answer, it’s best to introduce in talk a specialised agent that would dispel any doubts.

Text messages

Talk won’t let you miss a chance of contact if a client sends an SMS to the helpline instead of calling. Agents can easily access all the incoming text messages and react to them accordingly.

Warm transfer

A warm transfer allows the client to talk with another agent without describing the issue from the beginning. Agents have a few minutes to catch up with the case when the call is redirected.

Control efficiency of the team

Zendesk Talk admin has insight into all the real-time data and statistics concerning conversations that are carried. Drawing conclusions from comprehensive analytical data is the best way to boost effectiveness.

Automatization of calls

Callback from queue

The number of agents hardly ever equals the number of calls, so a few clients need to patiently wait in line. But do they need to hang on a phone and listen to a cheerful tune? Zendesk Talk allows them to book their place in the queue and hang up – the first free consultant will automatically call them back.

Interactive voice response

Built-in IVR is a perfect tool to conduct initial segmentation of clients so they can be directed to specialised agents frim relevant department. It’s especially useful for the companies that solve a wide variety of issues via phone, e.g. complaints, tech support, information, consulting etc.

Request a call back

Thanks to a widget on your website and an option in your IVR system any customer will be able to leave his contact details co you can call him back later with an offer. It’s convenient both for agents and clients.

How to implement Zendesk Talk?

We don’t like to overcomplicate stuff, so you can get Zendesk in 3 simple steps:

  1. Consultations

Fill the form on our website, so a certified Zendesk representative will know how to contact you. Then you can jointly determine which cloud solution is the best answer to your company’s needs.

  1. Implementation

Now we can create and configure your instance. You can try out a set of Zendesk tools of your choice for free during the first 30 days.

  1. Formalities

After the trial period, we will prepare an individual offer for your organisation and negotiate final terms of cooperation.

Pricing plan

yearly subscription
(save 10%)
monthly subscription

LITE

0 140

/agent/month

LITE, PLUS:


Limit of 1 phone number

Automatic ticket creation

Call recording & voicemail transcription


TEAM

25 19

/agent/month

LITE, PLUS:


Multiple phone numbers

Warm transfer

Text messaging

Call us from Web Widget


PROFESSIONAL

59 49

/agent/month

TEAM, PLUS:


Business hours

IVR phone trees

Call monitoring & barging

Callback from queue


ENTERPRISE

110 89

/agent/month

PROFESSIONAL, PLUS:


Monthly diagnostics

Talk Usage 99.95% SLA

Failover on demand

Call offering time limit


We’re happy to help

We’ll configure Zendesk for you, but there’s more: if at any point you’ll have a question or a problem, our support specialists are always ready to help.


Support subscription: 25 PLN /agent/month

Zendesk training

We’ll demonstrate the whole potential of Zendesk during practical training so all support agents at your company will know how to efficiently use new tools.

Find out about all the secrets of the control panel – we’ll teach you how to get the best out of all the management and control options.

Trusted us

Patryk Winecki
IT Solution Manager

The Fly On The Cloud team immediately entered the project and selected the best license type for us. They showed us how to connect the Chrome Enterprise system with SSO login from Azure AD, which we use globally. From the very beginning of our collaboration with Fly On The Cloud, we felt supported in every undertaking

Sławomir Kobacki
CTO

Most of the employees welcomed G Suite with opened arms as an expected change for the better. We’ve dispersed the doubts of the rest by providing them with practical training. Fly On The Cloud specialists took care of implementation. The fact that they were there for us is highly appreciated at Bonnier.

Marcin Misiewicz
Procurement Manager

G Suite was one of the first company decisions. Google applications have proven themselves in various areas of business. We had the opportunity to participate in Fly On The Cloud conferences, where we learned many useful tricks. Contact with this company is always simple, pleasant and fast

Paweł Sobkowiak
CTO

For us, the ability to decentralize the user account management from 8 offices around the world is one of the biggest advantages of G Suite. Security of the company's data was also an important factor in choosing this service.

FAQ









połączenie image

Zendesk Talk

call center software in the cloud

zendesk image

Why would you need a call center software?

On a certain level of development, your enterprise needs more than standard channels of contact via the internet. Priority clients should get quick and personal support. A phone is still the most effective mean o communication in business.

personalizacja image

Personalization

Engage a customer in 1:1 conversation and build a personal relation with them. Take advantage of sincerity and spontaneity that is possible only during a live communication.

Quickness

A phone chat is always more brief and substantial than an email exchange, so it enables to conclude conversation in a much shorter time. Use this to offer your customers help whenever an urgent issue arises.

szybkość image
integracja ilustracja

Call center integrated with ticketing system

Tight cooperation ensures the best result – that’s why Zendesk services are seamlessly joined in a coherent system. By using both Talk and Support, you gain fluent flow of data from every channel straight to the client’s history card.

More than a call center

Background lines

Group conversations

Zendesk Talk enables more than 1:1 conversations. When a client has questions that an agent can’t comprehensively answer, it’s best to introduce in talk a specialised agent that would dispel any doubts.

Text messages

Talk won’t let you miss a chance of contact if a client sends an SMS to the helpline instead of calling. Agents can easily access all the incoming text messages and react to them accordingly.

Warm transfer

A warm transfer allows the client to talk with another agent without describing the issue from the beginning. Agents have a few minutes to catch up with the case when the call is redirected.

Control efficiency of the team

Zendesk Talk admin has insight into all the real-time data and statistics concerning conversations that are carried. Drawing conclusions from comprehensive analytical data is the best way to boost effectiveness.

Automatization of calls

Background lines

Callback from queue

The number of agents hardly ever equals the number of calls, so a few clients need to patiently wait in line. But do they need to hang on a phone and listen to a cheerful tune? Zendesk Talk allows them to book their place in the queue and hang up – the first free consultant will automatically call them back.

Interactive voice response

Built-in IVR is a perfect tool to conduct initial segmentation of clients so they can be directed to specialised agents frim relevant department. It’s especially useful for the companies that solve a wide variety of issues via phone, e.g. complaints, tech support, information, consulting etc.

Request a call back

Thanks to a widget on your website and an option in your IVR system any customer will be able to leave his contact details co you can call him back later with an offer. It’s convenient both for agents and clients.

zintegruj własną centrale photo

Integrate your custom call center with Zendesk Support

Your company already has a call center software that you’d rather not change? No problem. You can easily merge it with Zendesk Support.

Talk Partner Edition enables you to integrate a custom call center solution with a ticketing system powered by Zendesk Support.

How to implement Zendesk Talk?

We don’t like to overcomplicate stuff, so you can get Zendesk in 3 simple steps:

  1. Consultations

Fill the form on our website, so a certified Zendesk representative will know how to contact you. Then you can jointly determine which cloud solution is the best answer to your company’s needs.

  1. Implementation

Now we can create and configure your instance. You can try out a set of Zendesk tools of your choice for free during the first 30 days.

  1. Formalities

After the trial period, we will prepare an individual offer for your organisation and negotiate final terms of cooperation.

Pricing plan

LITE

$ 140

/agent/month

LITE, PLUS:

Limit of 1 phone number

Automatic ticket creation

Call recording & voicemail transcription

TEAM

$ 19

/agent/month

LITE, PLUS:

Multiple phone numbers

Warm transfer

Text messaging

Call us from Web Widget

PROFESSIONAL

$ 49

/agent/month

TEAM, PLUS:

Business hours

IVR phone trees

Call monitoring & barging

Callback from queue

Call blocking

Conference calling

Real-time analytics

Reports & dashboards

Request a callback from web widget

ENTERPRISE

$ 89

/agent/month

PROFESSIONAL, PLUS:

Monthly diagnostics

Talk Usage 99.95% SLA

Failover on demand

Call offering time limit

Extended queue wait time

Required for accounts with 100+ agents on Talk

PARTNER EDITION

Embedded softphone

Caller ID & history

Tickets with call data and agent assignment

$ 9

/agent/month

LITE

$ 0

/agent /month

LITE, PLUS:

Limit of 1 phone number

Automatic ticket creation

Call recording & voicemail transcription

TEAM

$ 25

/agent /month

LITE, PLUS:

Multiple phone numbers

Warm transfer

Text messaging

Call us from Web Widget

PROFESSIONAL

$ 59

/agent /month

TEAM, PLUS:

Business hours

IVR phone trees

Call monitoring & barging

Callback from queue

Call blocking

Conference calling

Real-time analytics

Reports & dashboards

Request a callback from web widget

ENTERPRISE

$ 110

/agent /month

PROFESSIONAL, PLUS:

Monthly diagnostics

Talk Usage 99.95% SLA

Failover on demand

Call offering time limit

Extended queue wait time

Required for accounts with 100+ agents on Talk

PARTNER EDITION

Embedded softphone

Caller ID & history

Tickets with call data and agent assignment

$ 14

/agent /month

30 days of testing without connecting a payment card

people image

We’re happy to help

We’ll configure Zendesk for you, but there’s more: if at any point you’ll have a question or a problem, our support specialists are always ready to help.

Support subscription: 25 PLN /agent/month

Zendesk training

ilustracja dla agentów

Agents training

We’ll demonstrate the whole potential of Zendesk during practical training so all support agents at your company will know how to efficiently use new tools.

ilustracja dla administratorów

Admins training

Find out about all the secrets of the control panel – we’ll teach you how to get the best out of all the management and control options.

Trusted us

Patryk Winecki
IT Solution Manager

The Fly On The Cloud team immediately entered the project and selected the best license type for us. They showed us how to connect the Chrome Enterprise system with SSO login from Azure AD, which we use globally. From the very beginning of our collaboration with Fly On The Cloud, we felt supported in every undertaking

Sławomir Kobacki
CTO

Most of the employees welcomed G Suite with opened arms as an expected change for the better. We’ve dispersed the doubts of the rest by providing them with practical training. Fly On The Cloud specialists took care of implementation. The fact that they were there for us is highly appreciated at Bonnier.

Marcin Misiewicz
Procurement Manager

G Suite was one of the first company decisions. Google applications have proven themselves in various areas of business. We had the opportunity to participate in Fly On The Cloud conferences, where we learned many useful tricks. Contact with this company is always simple, pleasant and fast

Paweł Sobkowiak
CTO

For us, the ability to decentralize the user account management from 8 offices around the world is one of the biggest advantages of G Suite. Security of the company's data was also an important factor in choosing this service.

Discover other Zendesk products

SUPPORT
zendesk image GUIDE
zendesk image CHAT
zendesk image THE ZENDESK SUITE
zendesk image EXPLORE
zendesk image SELL

FAQ