Zendesk  Support

serve on many channels of contact from a single tool

ilustracja samoloty
zendesk image

Comprehensive helpdesk tool for your customer support team

Zendesk Support is a helpdesk tool that allows to gather, solve and prioritize tickets from multiple channels of contact (email, social media, phone). Keep track of every customer support interaction.

Gather tickets

Monitor status of tickets

Neatly marked and queued tickets are a warranty of orded in current and archived support entries. Thanks to this feature, you can control the effectiveness of teams and individual agents.

Personalise form of submission

Zendesk Support gives you full control over the look and number of fields in the submission form. This will allow you to put together a perfect set of question that will help both clients and agents.

Effective cooperation

Zendesk Support was created with the needs of a team in mind. It’s a system that enables easy management of support department and its painless scaling with the company’s growth.

You can assign tickets to individual agents or solve support entries collectively.

Help your clients

Customer context

If you want to gain clients’ loyalty, show them that you know them well.

Customer context is a history of every contact and issue that the client ever had, a well as a set of data that he shared with your company to this day.

Triggers and automation

All the support-related regularly reoccurring activities can be automated.

Zendesk Support allows you to set precise rules and conditions that will positively influence the efficiency and quality of your service.

E.g. if new registered entry is from Wroclaw, you can include in your automatic response a courteous question about the weather in Wroclaw to personalise the message and give the impression of friendly curiousness.

Keep full control

Feedback and evaluation

To ensure your constant improvement, you need a reliable tool for evaluation.

Automatic questionnaires that gather customer feedback and satisfaction level will allow you to grow in the right direction.

99,9% Service Level Agreement

When choosing support software, you put your company’s image at stake. Every shortage of service can cost you clients. Zendesk Support guarantees you availability 99,9% of the time. Thanks to it, no client will be left unattended.

Mobile app

With Zendesk Support, your employees can access the 24/7 ticketing system on business or private mobile devices. This makes remote work and on-call duty at support even more convenient.

How to implement Zendesk Support?

We don’t like to overcomplicate stuff, so you can get Zendesk in 3 simple steps:

Consultations

Fill the form on our website, so a certified Zendesk representative will know how to contact you. Then you can jointly determine which cloud solution is the best answer to your company’s needs.

Implementation

Now we can create and configure your instance. You can try out a set of Zendesk tools of your choice for free during the first 30 days.

Formalities

After the trial period, we will prepare an individual offer for your organisation and negotiate final terms of cooperation.

Background line

Pricing plans

yearly subscription
(you save 10%)
monthly subscription

ESSENTIAL

9 5

/agent /month

ESSENTIAL:


Email & social channels

Web Widget & Mobile SDK

Pre-defined business rules

Essentials card


TEAM

25 19

/agent /month

ESSENTIAL, PLUS:


Custom business rules

Performance Dashboards

Public apps and integrations


PROFESSIONAL

59 49

/agent /month

TEAM, PLUS:


Multilingual content

CSAT surveys

Dashboards and reporting, powered by Zendesk Explore


ENTERPRISE

125 99

/agent /month

PROFESSIONAL, PLUS:


Multiple ticket forms

Skills-based routing

Contextual workspaces

Satisfaction Prediction


We’re happy to help

We’ll configure Zendesk for you, but there’s more: if at any point you’ll have a question or a problem, our support specialists are always ready to help.


Support subscription: 25 PLN /agent /month

Zendesk trainings

We’ll demonstrate the whole potential of Zendesk during practical training so all support agents at your company will know how to efficiently use new tools.

Find out about all the secrets of the control panel – we’ll teach you how to get the best out of all the management and control options.

Trusted us

Patryk Winecki
IT Solution Manager

The Fly On The Cloud team immediately entered the project and selected the best license type for us. They showed us how to connect the Chrome Enterprise system with SSO login from Azure AD, which we use globally. From the very beginning of our collaboration with Fly On The Cloud, we felt supported in every undertaking

Sławomir Kobacki
CTO

Most of the employees welcomed G Suite with opened arms as an expected change for the better. We’ve dispersed the doubts of the rest by providing them with practical training. Fly On The Cloud specialists took care of implementation. The fact that they were there for us is highly appreciated at Bonnier.

Marcin Misiewicz
Procurement Manager

G Suite was one of the first company decisions. Google applications have proven themselves in various areas of business. We had the opportunity to participate in Fly On The Cloud conferences, where we learned many useful tricks. Contact with this company is always simple, pleasant and fast

Paweł Sobkowiak
CTO

For us, the ability to decentralize the user account management from 8 offices around the world is one of the biggest advantages of G Suite. Security of the company's data was also an important factor in choosing this service.

FAQ










ilustracja samoloty

Zendesk Support

serve on many channels of contact from a single tool

zendesk image

Comprehensive helpdesk tool for your customer support team

Zendesk Support is a helpdesk tool that allows to gather, solve and prioritize tickets from multiple channels of contact (email, social media, phone). Keep track of every customer support interaction.

Serve your internal and external clients

External clients

Regardless of whether you operate in the B2B or B2C industry, your support team should always work in H2H mode (human to human).

Your clients want to be understood and served without obstruction – and that’s exactly what Zendesk Support makes possible. Omnichannel and intuitive ticketing system allows your team to establish professional contact with a client.

Internal clients

Internal clients are the people within the structures of your company. They need technical and personal support sometimes, too.

Every company can define its group of internal clients differently, but one truth stays the same – they’re at least as important as external clients because they are the engine of your business.

Gather tickets

Background lines

Monitor status of tickets

Neatly marked and queued tickets are a warranty of orded in current and archived support entries. Thanks to this feature, you can control the effectiveness of teams and individual agents.

Personalise form of submission

Zendesk Support gives you full control over the look and number of fields in the submission form. This will allow you to put together a perfect set of question that will help both clients and agents.

Effective cooperation

Zendesk Support was created with the needs of a team in mind. It’s a system that enables easy management of support department and its painless scaling with the company’s growth.

You can assign tickets to individual agents or solve support entries collectively.

Help your clients

Background lines

Customer context

If you want to gain clients’ loyalty, show them that you know them well.

Customer context is a history of every contact and issue that the client ever had, a well as a set of data that he shared with your company to this day.

Triggers and automation

All the support-related regularly reoccurring activities can be automated.

Zendesk Support allows you to set precise rules and conditions that will positively influence the efficiency and quality of your service.

E.g. if new registered entry is from Wroclaw, you can include in your automatic response a courteous question about the weather in Wroclaw to personalise the message and give the impression of friendly curiousness.

Keep full control

Background lines

Feedback and evaluation

To ensure your constant improvement, you need a reliable tool for evaluation.

Automatic questionnaires that gather customer feedback and satisfaction level will allow you to grow in the right direction.

99,9% Service Level Agreement

When choosing support software, you put your company’s image at stake. Every shortage of service can cost you clients. Zendesk Support guarantees you availability 99,9% of the time. Thanks to it, no client will be left unattended.

Mobile app

With Zendesk Support, your employees can access the 24/7 ticketing system on business or private mobile devices. This makes remote work and on-call duty at support even more convenient.

  1. Consultations

Fill the form on our website, so a certified Zendesk representative will know how to contact you. Then you can jointly determine which cloud solution is the best answer to your company’s needs.

  1. Implementation

Now we can create and configure your instance. You can try out a set of Zendesk tools of your choice for free during the first 30 days.

  1. Formalities

After the trial period, we will prepare an individual offer for your organisation and negotiate final terms of cooperation.

How to implement Zendesk Support?

We don’t like to overcomplicate stuff, so you can get Zendesk in 3 simple steps:

Pricing plans

ESSENTIAL

$ 5

/agent /month

ESSENTIAL:

Email & social channels

Web Widget & Mobile SDK

Pre-defined business rules

Essentials card

Ineraction history

TEAM

$ 19

/agent /month

ESSENTIAL, PLUS:

Custom business rules

Performance Dashboards

Public apps and integrations

PROFESSIONAL

$ 49

/agent /month

TEAM, PLUS:

Multilingual content

CSAT surveys

Dashboards and reporting, powered by Zendesk Explore

ENTERPRISE

$ 99

/agent /month

PROFESSIONAL, PLUS:

Multiple ticket forms

Skills-based routing

Contextual workspaces

Satisfaction Prediction

Multibrand support

ESSENTIAL

$ 9

/agent /month

ESSENTIAL:

Email & social channels

Web Widget & Mobile SDK

Pre-defined business rules

Essentials card

Ineraction history

TEAM

$ 25

/agent /month

ESSENTIAL, PLUS:

Custom business rules

Performance Dashboards

Public apps and integrations

PROFESSIONAL

$ 59

/agent /month

TEAM, PLUS:

Multilingual content

CSAT surveys

Dashboards and reporting, powered by Zendesk Explore

ENTERPRISE

$ 125

/agent /month

PROFESSIONAL, PLUS:

Multiple ticket forms

Skills-based routing

Contextual workspaces

Satisfaction Prediction

Multibrand support

30 days of testing without connecting a payment card

people image

We’re happy to help

We’ll configure Zendesk for you, but there’s more: if at any point you’ll have a question or a problem, our support specialists are always ready to help.

Support subscription: 25 PLN /agent /month

Zendesk trainings

ilustracja dla agentów

Agents training

We’ll demonstrate the whole potential of Zendesk during practical training so all support agents at your company will know how to efficiently use new tools.

ilustracja dla administratorów

Admins traning

Find out about all the secrets of the control panel – we’ll teach you how to get the best out of all the management and control options.

Trusted us

Patryk Winecki
IT Solution Manager

The Fly On The Cloud team immediately entered the project and selected the best license type for us. They showed us how to connect the Chrome Enterprise system with SSO login from Azure AD, which we use globally. From the very beginning of our collaboration with Fly On The Cloud, we felt supported in every undertaking

Sławomir Kobacki
CTO

Most of the employees welcomed G Suite with opened arms as an expected change for the better. We’ve dispersed the doubts of the rest by providing them with practical training. Fly On The Cloud specialists took care of implementation. The fact that they were there for us is highly appreciated at Bonnier.

Marcin Misiewicz
Procurement Manager

G Suite was one of the first company decisions. Google applications have proven themselves in various areas of business. We had the opportunity to participate in Fly On The Cloud conferences, where we learned many useful tricks. Contact with this company is always simple, pleasant and fast

Paweł Sobkowiak
CTO

For us, the ability to decentralize the user account management from 8 offices around the world is one of the biggest advantages of G Suite. Security of the company's data was also an important factor in choosing this service.

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FAQ