Zendesk Suite

a set of 4 apps for coherent customer service

Cheaper in bundle

-35%

Zendesk Suite is a full kit of 4 customer service apps: Talk, Guide, Support, and Chat.

Each of them helps your team to care for a client in a different field. Together they create a fully integrated omnichannel customer service system. With Suite, you save 35% on every agent (in relation to the combined cost of 4 apps separately)

Check the application from the package:

Thanks to Zendesk Support you can easily manage your omnichannel support efforts.

Ticket statuses, client’s history, triggers and automated feedback forms are just a few features of this efficient support tool.

Zendesk Guide helps to solve clients’ problems even before they’ll contact one of the agents.

Knowledge base with automated content cues is the best assurance that the client has access to answers all around the clock.

Zendesk Chat is a reliable tool that allows you to streamline messaging with clients on many different channels.

Embed a chat window on your mobile and desktop website to be always accessible. Identify clients by allowing them to log in with their social media credentials.

Zendesk Talk is a system of telephone customer support with a built-in IVR, queue callback, and warm transferring.
Talk uses a reliable infrastructure of Twilio network and allows you to answer calls 24/7.

Why would you need Zendesk Suite?

Coherent Zendesk environment

One environment ensures full internal integration of features and fluent flow of data. Working in apps based on one infrastructure will be much more convenient for agents than struggling with a few different interfaces.

New level of presonalization

History of all contact with a customer from Zendesk Support, Chat, and Talk is kept in a neatly organised tab. Both pre-sale and post-sale information are gathered and stored in history. Use the advantage that your database provides to chat the customer up the right way and the right time.

Customer service 24/7/365

Chat and Guide are two apps included in Suite that actively encourage customers to self-service. Set up your business hours - outside of them let clients find what they need, with the help of advanced AI.

Data-driven business decisions

Thanks to reporting systems that are built-in in every Zendesk Suite app, you’ll find out which channels of contact are prefered by customers and which one is currently served best - thanks to it you can allocate company’s resources in an informed way.

Thousands of plugins

Every Zendesk Suite service can be integrated with solutions from outside of Zendesk family. You can still use software that your employees know and like - both the company's native apps and external services, like Zapier. In Zendesk marketplace, you can find thousands of ready-made plugins.

How to implement Zendesk Suite?

We don’t like to overcomplicate stuff, so you can get Zendesk in 3 simple steps:

  1. Consultations

Fill the form on our website, so a certified Zendesk representative will know how to contact you. Then you can jointly determine which cloud solution is the best answer to your company’s needs.

  1. Implementation

Now we can create and configure your instance. You can try out a set of Zendesk tools of your choice for free during the first 30 days.

  1. Formalities

After the trial period, we will prepare an individual offer for your organisation and negotiate final terms of cooperation.

Pricing plan

annual payment
(you save 10%)
monthly payment

PROFESSIONAL

109 89

/agent /month


Omnichannel support with email, chat, phone, social media and messaging

Knowledge base for self-service

Reporting and analytics

Platform extensibility with private and public apps


ENTERPRISE

179 149

/agent /month

PROFESSIONAL, plus:


Roles and permissions, skills-based routing, and team publishing

Multibrand

Chat widget unbranding and chat web SDK

AI-powered satisfaction prediction


We’re happy to help

We’ll configure Zendesk for you, but there’s more: if at any point you’ll have a question or a problem, our support specialists are always ready to help.


Support cost: 25 PLN /agent/msc.

Zendesk training

We’ll demonstrate the whole potential of Zendesk during practical training so all support agents at your company will know how to efficiently use new tools.

Find out about all the secrets of the control panel - we’ll teach you how to get the best out of all the management and control options.

Trusted us

Patryk Winecki
IT Solution Manager

The Fly On The Cloud team immediately entered the project and selected the best license type for us. They showed us how to connect the Chrome Enterprise system with SSO login from Azure AD, which we use globally. From the very beginning of our collaboration with Fly On The Cloud, we felt supported in every undertaking

Sławomir Kobacki
CTO

Most of the employees welcomed G Suite with opened arms as an expected change for the better. We’ve dispersed the doubts of the rest by providing them with practical training. Fly On The Cloud specialists took care of implementation. The fact that they were there for us is highly appreciated at Bonnier.

Marcin Misiewicz
Procurement Manager

G Suite was one of the first company decisions. Google applications have proven themselves in various areas of business. We had the opportunity to participate in Fly On The Cloud conferences, where we learned many useful tricks. Contact with this company is always simple, pleasant and fast

Paweł Sobkowiak
CTO

For us, the ability to decentralize the user account management from 8 offices around the world is one of the biggest advantages of G Suite. Security of the company's data was also an important factor in choosing this service.

Try out Zendesk Suite for 30 days

Zendesk Suite

Support, Guide, Chat, and Talk
- cheaper together

FAQ




Cheaper in bundle-35%

Zendesk Suite

a set of 4 apps for coherent customer service

Zendesk Suite is a full kit of 4 customer service apps: Talk, Guide, Support, and Chat.

Each of them helps your team to care for a client in a different field. Together they create a fully integrated omnichannel customer service system. With Suite, you save 35% on every agent (in relation to the combined cost of 4 apps separately)

Check the application from the package:

Why would you need Zendesk Suite?

Coherent Zendesk environment

One environment ensures full internal integration of features and fluent flow of data. Working in apps based on one infrastructure will be much more convenient for agents than struggling with a few different interfaces.

New level of presonalization

History of all contact with a customer from Zendesk Support, Chat, and Talk is kept in a neatly organised tab. Both pre-sale and post-sale information are gathered and stored in history. Use the advantage that your database provides to chat the customer up the right way and the right time.

Customer service 24/7/365

Chat and Guide are two apps included in Suite that actively encourage customers to self-service. Set up your business hours - outside of them let clients find what they need, with the help of advanced AI.

Data-driven business decisions

Thanks to reporting systems that are built-in in every Zendesk Suite app, you’ll find out which channels of contact are prefered by customers and which one is currently served best - thanks to it you can allocate company’s resources in an informed way.

Thousands of plugins

Every Zendesk Suite service can be integrated with solutions from outside of Zendesk family. You can still use software that your employees know and like - both the company's native apps and external services, like Zapier. In Zendesk marketplace, you can find thousands of ready-made plugins.

How to implement Zendesk Suite?

We don’t like to overcomplicate stuff, so you can get Zendesk in 3 simple steps:

  1. Consultations

Fill the form on our website, so a certified Zendesk representative will know how to contact you. Then you can jointly determine which cloud solution is the best answer to your company’s needs.

  1. Implementation

Now we can create and configure your instance. You can try out a set of Zendesk tools of your choice for free during the first 30 days.

  1. Formalities

After the trial period, we will prepare an individual offer for your organisation and negotiate final terms of cooperation.

Pricing plan

PROFESSIONAL

$ 89

/agent /month

Omnichannel support with email, chat, phone, social media and messaging

Knowledge base for self-service

Reporting and analytics

Platform extensibility with private and public apps

Talk Partner Edition

Multiple ticket forms

ENTERPRISE

$ 149

/agent /month

PROFESSIONAL, plus:

Roles and permissions, skills-based routing, and team publishing

Multibrand

Chat widget unbranding and chat web SDK

AI-powered satisfaction prediction

24/7 support via phone and chat

PROFESSIONAL

$ 109

/agent /month

Omnichannel support with email, chat, phone, social media and messaging

Knowledge base for self-service

Reporting and analytics

Platform extensibility with private and public apps

Talk Partner Edition

Multiple ticket forms

ENTERPRISE

$ 179

/agent /month

PROFESSIONAL, plus:

Roles and permissions, skills-based routing, and team publishing

Multibrand

Chat widget unbranding and chat web SDK

AI-powered satisfaction prediction

24/7 support via phone and chat

30 days of testing without connecting a payment card

We’re happy to help

We’ll configure Zendesk for you, but there’s more: if at any point you’ll have a question or a problem, our support specialists are always ready to help.

The cost of support 25 PLN/agent/msc.

Trusted us

Patryk Winecki
IT Solution Manager

The Fly On The Cloud team immediately entered the project and selected the best license type for us. They showed us how to connect the Chrome Enterprise system with SSO login from Azure AD, which we use globally. From the very beginning of our collaboration with Fly On The Cloud, we felt supported in every undertaking

Sławomir Kobacki
CTO

Most of the employees welcomed G Suite with opened arms as an expected change for the better. We’ve dispersed the doubts of the rest by providing them with practical training. Fly On The Cloud specialists took care of implementation. The fact that they were there for us is highly appreciated at Bonnier.

Marcin Misiewicz
Procurement Manager

G Suite was one of the first company decisions. Google applications have proven themselves in various areas of business. We had the opportunity to participate in Fly On The Cloud conferences, where we learned many useful tricks. Contact with this company is always simple, pleasant and fast

Paweł Sobkowiak
CTO

For us, the ability to decentralize the user account management from 8 offices around the world is one of the biggest advantages of G Suite. Security of the company's data was also an important factor in choosing this service.

FAQ