Zendesk  Guide

Knowledge Base that drives self-service

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zendesk image

Customer service 24/7

Zendesk Guide is a tool for creating, publishing, storing, and cataloguing knowledge essential both to your customers and employees. Save your team of agents a lot of time by allowing clients to find answers to questions about products and services by themselves – not every issue requires direct contact with the company’s representative.

Create Knowledge Base in the cloud

Personalization

Never miss an opportunity to expose a customer on your brand’s visual identity – the more often they have contact with it, the better they’ll remember. Articles in Zendesk Guide won’t stand out from the style of the whole website thanks to advanced customization options.

Quick content creation

Writing, formatting and publishing articles can be all done in a convenient text editor. Its interface is familiar even to the most technologically challenged employees.

Data-driven Content Cues

Machine learning gives Zendesk Guide additional edge that other CMS’ for Knowledge Base creation lack. AI is analyzing both the inflow of questions and article views – and finds out what’s missing. Thanks to Content Cues, your team gets regular suggestions on what to improve, change, create or update.

Help your customers

24/7 self-service

Zendesk Guide helps you and your team to save lots of hours. Give your customers answers and instructions that will help them to find whatever they need in a matter of a few clicks.

Onboarding on a new level

Guide can be used both internally and externally. Information gathered in Knowledge Base will kickstart the learning process of new employees at the company. They’ll gain insight on how your products and services work from a client’s perspective.

Save time and money

Practical workflow

Zendesk knows that Knowledge Base creation is a long process that engages many people from several departments, so they strive to make this maximally efficient. Guide sets a clear path to publication – from content suggestion, through the marketing department and technical review, to the final acceptation.

AnswerBot integration

Zendesk Guide Knowledge Base and AnswerBot (a tool included in Zendesk Chat) are a perfect couple. Together they automate suggestions of ready-made solutions and instructions to customers before an agent needs to intervene and help personally.

Reduce the number of tickets

Customers that serve themselves don’t require individual care, so there’s more time to help those with more complicated issues. That, in the end, boosts customer experience rates. Let’s be frank – no one likes to wait for help in endless queues. Plus, this way, your agents can save up to 3 hours every day.

How to implement Zendesk Guide?

We don’t like to overcomplicate stuff, so you can get Zendesk in 3 simple steps:

Consultations

Fill the form on our website, so a certified Zendesk representative will know how to contact you. Then you can jointly determine which cloud solution is the best answer to your company’s needs.

Implementation

Now we can create and configure your instance. You can try out a set of Zendesk tools of your choice for free during the first 30 days.

Formalities

After the trial period, we will prepare an individual offer for your organisation and negotiate final terms of cooperation.

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Pricing plan

yearly subscription
(you save 10%)
monthly subscription

LITE

0 0

/agent /month

LITE:


Knowledge base

Search, preview, and insert articles with the Knowledge Capture app

Support request form

Google Analytics reporting


PROFESSIONAL

19 15

/agent /month

LITE, PLUS:


Custom themes & integrations

Access controlled by role

Customer request portal

Flag and create articles with the Knowledge Capture app and leverage AI-powered recommendations


ENTERPRISE

34 29

/agent /month

PROFESSIONAL, PLUS:


Multiple help centers

Multiple theme templates

Article assignments and publishing permissions with Team Publishing

Article lifecycle management with Team Publishing and Article Events


We’re happy to help

We’ll configure Zendesk for you, but there’s more: if at any point you’ll have a question or a problem, our support specialists are always ready to help.


Support subscription: 25 PLN /agent /month

Zendesk trainings

We’ll demonstrate the whole potential of Zendesk during practical training so all support agents at your company will know how to efficiently use new tools.

Find out about all the secrets of the control panel – we’ll teach you how to get the best out of all the management and control options.

Trusted us

Patryk Winecki
IT Solution Manager

The Fly On The Cloud team immediately entered the project and selected the best license type for us. They showed us how to connect the Chrome Enterprise system with SSO login from Azure AD, which we use globally. From the very beginning of our collaboration with Fly On The Cloud, we felt supported in every undertaking

Sławomir Kobacki
CTO

Most of the employees welcomed G Suite with opened arms as an expected change for the better. We’ve dispersed the doubts of the rest by providing them with practical training. Fly On The Cloud specialists took care of implementation. The fact that they were there for us is highly appreciated at Bonnier.

Marcin Misiewicz,
Procurement Manager

G Suite was one of the first company decisions. Google applications have proven themselves in various areas of business. We had the opportunity to participate in Fly On The Cloud conferences, where we learned many useful tricks. Contact with this company is always simple, pleasant and fast

Paweł Sobkowiak
CTO

For us, the ability to decentralize the user account management from 8 offices around the world is one of the biggest advantages of G Suite. Security of the company's data was also an important factor in choosing this service.

FAQ







header samolot

Zendesk Guide

Knowledge Base that drives self-service

zendesk image

Customer service 24/7

Zendesk Guide is a tool for creating, publishing, storing, and cataloguing knowledge essential both to your customers and employees. Save your team of agents a lot of time by allowing clients to find answers to questions about products and services by themselves – not every issue requires direct contact with the company’s representative.

Serve your internal and external clients

External clients

Regardless of whether you operate in the B2B or B2C industry, your support team should always work in H2H mode (human to human).

Your clients want to be understood and served without obstruction – and that’s exactly what Zendesk Support makes possible. Omnichannel and intuitive ticketing system allows your team to establish professional contact with a client.

Internal clients

Internal clients are the people within the structures of your company. They need technical and personal support sometimes, too.

Every company can define its group of internal clients differently, but one truth stays the same – they’re at least as important as external clients because they are the engine of your business.

Create Knowledge Base in the cloud

Background lines

Personalization

Never miss an opportunity to expose a customer on your brand’s visual identity – the more often they have contact with it, the better they’ll remember. Articles in Zendesk Guide won’t stand out from the style of the whole website thanks to advanced customization options.

Quick content creation

Writing, formatting and publishing articles can be all done in a convenient text editor. Its interface is familiar even to the most technologically challenged employees.

Data-driven Content Cues

Machine learning gives Zendesk Guide additional edge that other CMS’ for Knowledge Base creation lack. AI is analyzing both the inflow of questions and article views – and finds out what’s missing. Thanks to Content Cues, your team gets regular suggestions on what to improve, change, create or update.

Help your customers

Background lines

24/7 self-service

Zendesk Guide helps you and your team to save lots of hours. Give your customers answers and instructions that will help them to find whatever they need in a matter of a few clicks.

Onboarding on a new level

Guide can be used both internally and externally. Information gathered in Knowledge Base will kickstart the learning process of new employees at the company. They’ll gain insight on how your products and services work from a client’s perspective.

Save time and money

Background lines

Practical workflow

Zendesk knows that Knowledge Base creation is a long process that engages many people from several departments, so they strive to make this maximally efficient. Guide sets a clear path to publication – from content suggestion, through the marketing department and technical review, to the final acceptation.

AnswerBot integration

Zendesk Guide Knowledge Base and AnswerBot (a tool included in Zendesk Chat) are a perfect couple. Together they automate suggestions of ready-made solutions and instructions to customers before an agent needs to intervene and help personally.

Reduce the number of tickets

Customers that serve themselves don’t require individual care, so there’s more time to help those with more complicated issues. That, in the end, boosts customer experience rates. Let’s be frank – no one likes to wait for help in endless queues. Plus, this way, your agents can save up to 3 hours every day.

  1. Consultations

Fill the form on our website, so a certified Zendesk representative will know how to contact you. Then you can jointly determine which cloud solution is the best answer to your company’s needs.

  1. Implementation

Now we can create and configure your instance. You can try out a set of Zendesk tools of your choice for free during the first 30 days.

  1. Formalities

After the trial period, we will prepare an individual offer for your organisation and negotiate final terms of cooperation.

How to implement Zendesk Guide?

We don’t like to overcomplicate stuff, so you can get Zendesk in 3 simple steps:

Pricing plan

LITE

$ 0

/agent /month

LITE:

Knowledge base

Search, preview, and insert articles with the Knowledge Capture app

Support request form

Google Analytics reporting

PROFESSIONAL

$ 15

/agent /month

LITE, PLUS:

Custom themes & integrations

Access controlled by role

Customer request portal

Flag and create articles with the Knowledge Capture app and leverage AI-powered recommendations

Multilingual content

Performance dashboards

ENTERPRISE

$ 29

/agent /month

PROFESSIONAL, PLUS:

Multiple help centers

Multiple theme templates

Article assignments and publishing permissions with Team Publishing

Article lifecycle management with Team Publishing and Article Events

Identify knowledge gaps with Content Cues

Organize content in sub-sections up to six levels deep

LITE

$ 0

/agent /month

LITE:

Knowledge base

Search, preview, and insert articles with the Knowledge Capture app

Support request form

Google Analytics reporting

PROFESSIONAL

$ 19

/agent /month

LITE, PLUS:

Custom themes & integrations

Access controlled by role

Customer request portal

Flag and create articles with the Knowledge Capture app and leverage AI-powered recommendations

Multilingual content

Performance dashboards

ENTERPRISE

$ 34

/agent /month

PROFESSIONAL, PLUS:

Multiple help centers

Multiple theme templates

Article assignments and publishing permissions with Team Publishing

Article lifecycle management with Team Publishing and Article Events

Identify knowledge gaps with Content Cues

Organize content in sub-sections up to six levels deep

30 days of testing without connecting a payment card

people image

We’re happy to help

We’ll configure Zendesk for you, but there’s more: if at any point you’ll have a question or a problem, our support specialists are always ready to help.

Support subscription: 25 PLN /agent /month

Zendesk trainings

ilustracja dla agentów

Agents training

We’ll demonstrate the whole potential of Zendesk during practical training so all support agents at your company will know how to efficiently use new tools.

ilustracja dla administratorów

Admins training

Find out about all the secrets of the control panel – we’ll teach you how to get the best out of all the management and control options.

Trusted us

Patryk Winecki
IT Solution Manager

The Fly On The Cloud team immediately entered the project and selected the best license type for us. They showed us how to connect the Chrome Enterprise system with SSO login from Azure AD, which we use globally. From the very beginning of our collaboration with Fly On The Cloud, we felt supported in every undertaking

Sławomir Kobacki
CTO

Most of the employees welcomed G Suite with opened arms as an expected change for the better. We’ve dispersed the doubts of the rest by providing them with practical training. Fly On The Cloud specialists took care of implementation. The fact that they were there for us is highly appreciated at Bonnier.

Marcin Misiewicz,
Procurement Manager

G Suite was one of the first company decisions. Google applications have proven themselves in various areas of business. We had the opportunity to participate in Fly On The Cloud conferences, where we learned many useful tricks. Contact with this company is always simple, pleasant and fast

Paweł Sobkowiak
CTO

For us, the ability to decentralize the user account management from 8 offices around the world is one of the biggest advantages of G Suite. Security of the company's data was also an important factor in choosing this service.

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FAQ