Knowledge Base that drives self-service
Zendesk Guide is a tool for creating, publishing, storing, and cataloguing knowledge essential both to your customers and employees. Save your team of agents a lot of time by allowing clients to find answers to questions about products and services by themselves – not every issue requires direct contact with the company’s representative.
Never miss an opportunity to expose a customer on your brand’s visual identity – the more often they have contact with it, the better they’ll remember. Articles in Zendesk Guide won’t stand out from the style of the whole website thanks to advanced customization options.
Writing, formatting and publishing articles can be all done in a convenient text editor. Its interface is familiar even to the most technologically challenged employees.
Machine learning gives Zendesk Guide additional edge that other CMS’ for Knowledge Base creation lack. AI is analyzing both the inflow of questions and article views – and finds out what’s missing. Thanks to Content Cues, your team gets regular suggestions on what to improve, change, create or update.
Zendesk Guide helps you and your team to save lots of hours. Give your customers answers and instructions that will help them to find whatever they need in a matter of a few clicks.
Guide can be used both internally and externally. Information gathered in Knowledge Base will kickstart the learning process of new employees at the company. They’ll gain insight on how your products and services work from a client’s perspective.
Zendesk knows that Knowledge Base creation is a long process that engages many people from several departments, so they strive to make this maximally efficient. Guide sets a clear path to publication – from content suggestion, through the marketing department and technical review, to the final acceptation.
Zendesk Guide Knowledge Base and AnswerBot (a tool included in Zendesk Chat) are a perfect couple. Together they automate suggestions of ready-made solutions and instructions to customers before an agent needs to intervene and help personally.
Customers that serve themselves don’t require individual care, so there’s more time to help those with more complicated issues. That, in the end, boosts customer experience rates. Let’s be frank – no one likes to wait for help in endless queues. Plus, this way, your agents can save up to 3 hours every day.
We don’t like to overcomplicate stuff, so you can get Zendesk in 3 simple steps:
Fill the form on our website, so a certified Zendesk representative will know how to contact you. Then you can jointly determine which cloud solution is the best answer to your company’s needs.
Now we can create and configure your instance. You can try out a set of Zendesk tools of your choice for free during the first 30 days.
After the trial period, we will prepare an individual offer for your organisation and negotiate final terms of cooperation.
We’ll configure Zendesk for you, but there’s more: if at any point you’ll have a question or a problem, our support specialists are always ready to help.
Support subscription: 25 PLN /agent /month
Yes, Zendesk Guide can be used as an internal knowledge base that supports the work and onboarding of new people in your organization. Thanks to this solution, employees have constant access to a reliable source of information, helping them serve the company’s clients more competently.
The chatbot suggesting knowledgebase articles currently supports the following languages: English, Spanish, Portuguese, German, French and Danish.
Answer Bot is priced on a per-resolution basis – you only pay for successfully resolved entries.
Search analytics gives you insight into what your customers are looking for. If you need more accurate data, you can integrate Zendesk Guide with Google Analytics.
If you have the Enterprise plan of Zendesk Guide, you can use the Content Cues feature. Artificial intelligence, analyzes the content of incoming tickets and informs you what content is worth adding to the Knowledge Base to satisfy customer curiosity and improve self-service.
Agents know best when customers are failing to find answers because they have constant contact with their requests. Therefore, the Knowledge Capture function allows can help you create valuable content based on the knowledge and experience of customer service employees.
The agent can create draft articles, which people responsible for the content in the knowledge base can verify and then publish. Thanks to this, the article creation process involves employees at all stages – even those who have direct contact with the customer.
Knowledge Base that drives self-service
Zendesk Guide is a tool for creating, publishing, storing, and cataloguing knowledge essential both to your customers and employees. Save your team of agents a lot of time by allowing clients to find answers to questions about products and services by themselves – not every issue requires direct contact with the company’s representative.
Regardless of whether you operate in the B2B or B2C industry, your support team should always work in H2H mode (human to human).
Your clients want to be understood and served without obstruction – and that’s exactly what Zendesk Support makes possible. Omnichannel and intuitive ticketing system allows your team to establish professional contact with a client.
Internal clients are the people within the structures of your company. They need technical and personal support sometimes, too.
Every company can define its group of internal clients differently, but one truth stays the same – they’re at least as important as external clients because they are the engine of your business.
Never miss an opportunity to expose a customer on your brand’s visual identity – the more often they have contact with it, the better they’ll remember. Articles in Zendesk Guide won’t stand out from the style of the whole website thanks to advanced customization options.
Writing, formatting and publishing articles can be all done in a convenient text editor. Its interface is familiar even to the most technologically challenged employees.
Machine learning gives Zendesk Guide additional edge that other CMS’ for Knowledge Base creation lack. AI is analyzing both the inflow of questions and article views – and finds out what’s missing. Thanks to Content Cues, your team gets regular suggestions on what to improve, change, create or update.
Zendesk Guide helps you and your team to save lots of hours. Give your customers answers and instructions that will help them to find whatever they need in a matter of a few clicks.
Guide can be used both internally and externally. Information gathered in Knowledge Base will kickstart the learning process of new employees at the company. They’ll gain insight on how your products and services work from a client’s perspective.
Zendesk knows that Knowledge Base creation is a long process that engages many people from several departments, so they strive to make this maximally efficient. Guide sets a clear path to publication – from content suggestion, through the marketing department and technical review, to the final acceptation.
Zendesk Guide Knowledge Base and AnswerBot (a tool included in Zendesk Chat) are a perfect couple. Together they automate suggestions of ready-made solutions and instructions to customers before an agent needs to intervene and help personally.
Customers that serve themselves don’t require individual care, so there’s more time to help those with more complicated issues. That, in the end, boosts customer experience rates. Let’s be frank – no one likes to wait for help in endless queues. Plus, this way, your agents can save up to 3 hours every day.
/agent /month
/agent /month
30 days of testing without connecting a payment card
We’ll configure Zendesk for you, but there’s more: if at any point you’ll have a question or a problem, our support specialists are always ready to help.
Support subscription: 25 PLN /agent /month
We’ll demonstrate the whole potential of Zendesk during practical training so all support agents at your company will know how to efficiently use new tools.
Find out about all the secrets of the control panel – we’ll teach you how to get the best out of all the management and control options.
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Yes, Zendesk Guide can be used as an internal knowledge base that supports the work and onboarding of new people in your organization. Thanks to this solution, employees have constant access to a reliable source of information, helping them serve the company’s clients more competently.
The chatbot suggesting knowledgebase articles currently supports the following languages: English, Spanish, Portuguese, German, French and Danish.
Answer Bot is priced on a per-resolution basis – you only pay for successfully resolved entries.
Search analytics gives you insight into what your customers are looking for. If you need more accurate data, you can integrate Zendesk Guide with Google Analytics.
If you have the Enterprise plan of Zendesk Guide, you can use the Content Cues feature. Artificial intelligence, analyzes the content of incoming tickets and informs you what content is worth adding to the Knowledge Base to satisfy customer curiosity and improve self-service.
Agents know best when customers are failing to find answers because they have constant contact with their requests. Therefore, the Knowledge Capture function allows can help you create valuable content based on the knowledge and experience of customer service employees.
The agent can create draft articles, which people responsible for the content in the knowledge base can verify and then publish. Thanks to this, the article creation process involves employees at all stages – even those who have direct contact with the customer.
call us: +48 71 382 20 00
or
drop in for a coffee:
Fly On The Cloud © 2020
call us: +48 71 382 20 00
or
drop in for a coffee:
Fly On The Cloud © 2020
