Zendesk  Explore

advanced analytics in customer service

header samolot
zendesk image

Analyze data from all Zendesk products to create more meaningful customer relations

Zendesk Explore is a cutting-edge tool for precise analytics of all the efforts related to customer service in your company. Thanks to it, you can introduce data-based improvements and boost the effectiveness of all the team.

Gather information

All data sources in one place

Gather all the essential data from Chat, Support, Guide, and Talk and conduct comprehensive analysis in every area of your customer service.

Advanced insights for everyone

Zendesk Explore generates not only neatly organized charts but also detailed reports and data visualisations in various forms, e.g. heatmaps. Both data analysis specialists and people who know nothing about databases can easily find answers to any question.

Help your customers

Sharing reports

Analysing reports, heatmaps, and charts with other employees will let you draw many more insights that can help find a perfect solution to eliminate the shortcomings of your current customer service processes. Files can be shared in a convenient PDF and edited by a few people at the same time.

Custom metrics

Experience data analysts can usually find an innovative approach to data collection – they just need proper tools to experiment with. Create new metrics that will provide you with information specific to your industry. Gain more knowledge and an advantage over your competitors.

Draw conclusions

Time efficiency

Reports will show you interdependences between factors you wouldn’t even expect to be connected. It will help you in making informed decisions without the trial-and-error method. In the end, your customer service will become faster and smarter.

Identify the best channel of contact

Thanks to deep analysis from reports, you’ll find out where your clients are and how to strike a conversation with them. Also, you’ll be able to notice the areas that can be easily improved.

How to implement Zendesk Explore?

We don’t like to overcomplicate stuff, so you can get Zendesk in 3 simple steps:

Consultations

Fill the form on our website, so a certified Zendesk representative will know how to contact you. Then you can jointly determine which cloud solution is the best answer to your company’s needs.

Implementation

Now we can create and configure your instance. You can try out a set of Zendesk tools of your choice for free during the first 30 days.

Formalities

After the trial period, we will prepare an individual offer for your organisation and negotiate final terms of cooperation.

Background line

Pricing plan

yearly subscription
(save 10%)
monthly subscription

LITE

0 0

/agent/month


Integrated Zendesk reporting

Pre-built dashboards

Best practice analytics

Filters & drill-ins


PROFESSIONAL

12 9

/agent/month

LITE, PLUS:


Customizable charts & dashboards

20+ chart styles

Editable metrics & attributes

Calculations & Result


We’re happy to help

We’ll configure Zendesk for you, but there’s more: if at any point you’ll have a question or a problem, our support specialists are always ready to help.


Support subscription: 25 PLN /agent/month

Zendesk training

We’ll demonstrate the whole potential of Zendesk during practical training so all support agents at your company will know how to efficiently use new tools.

Find out about all the secrets of the control panel – we’ll teach you how to get the best out of all the management and control options.

Trusted us

Krystian Siembida,
Administrator Baz Danych

Wdrożenie wspierane przez firmę Fly On The Cloud przebiegło bez żadnych problemów. Przy pomocy działu technicznego poczta wszystkich pracowników została przemigrowana z pakietu Office

Krystian Siembida,
Administrator Baz Danych

Wdrożenie wspierane przez firmę Fly On The Cloud przebiegło bez żadnych problemów. Przy pomocy działu technicznego poczta wszystkich pracowników została przemigrowana z pakietu Office

Krystian Siembida,
Administrator Baz Danych

Wdrożenie wspierane przez firmę Fly On The Cloud przebiegło bez żadnych problemów. Przy pomocy działu technicznego poczta wszystkich pracowników została przemigrowana z pakietu Office

Krystian Siembida,
Administrator Baz Danych

Wdrożenie wspierane przez firmę Fly On The Cloud przebiegło bez żadnych problemów. Przy pomocy działu technicznego poczta wszystkich pracowników została przemigrowana z pakietu Office

Krystian Siembida,
Administrator Baz Danych

Wdrożenie wspierane przez firmę Fly On The Cloud przebiegło bez żadnych problemów. Przy pomocy działu technicznego poczta wszystkich pracowników została przemigrowana z pakietu Office

FAQ







header samolot

Zendesk Explore

advanced analytics in customer service

zendesk image

Analyze data from all Zendesk products to create more meaningful customer relations

Zendesk Explore is a cutting-edge tool for precise analytics of all the efforts related to customer service in your company. Thanks to it, you can introduce data-based improvements and boost the effectiveness of all the team.

Gather information

Background lines
zbieranie danych widok

All data sources in one place

Gather all the essential data from Chat, Support, Guide, and Talk and conduct comprehensive analysis in every area of your customer service.

Advanced insights for everyone

Zendesk Explore generates not only neatly organized charts but also detailed reports and data visualisations in various forms, e.g. heatmaps. Both data analysis specialists and people who know nothing about databases can easily find answers to any question.

Help your customers

Background lines
pomaganie klientom widok

Sharing reports

Analysing reports, heatmaps, and charts with other employees will let you draw many more insights that can help find a perfect solution to eliminate the shortcomings of your current customer service processes. Files can be shared in a convenient PDF and edited by a few people at the same time.

Custom metrics

Experience data analysts can usually find an innovative approach to data collection – they just need proper tools to experiment with. Create new metrics that will provide you with information specific to your industry. Gain more knowledge and an advantage over your competitors.

Draw conclusions

Background lines
utworzenie zgłoszenia widok

Time efficiency

Reports will show you interdependences between factors you wouldn’t even expect to be connected. It will help you in making informed decisions without the trial-and-error method. In the end, your customer service will become faster and smarter.

Identify the best channel of contact

Thanks to deep analysis from reports, you’ll find out where your clients are and how to strike a conversation with them. Also, you’ll be able to notice the areas that can be easily improved.

  1. Consultations

Fill the form on our website, so a certified Zendesk representative will know how to contact you. Then you can jointly determine which cloud solution is the best answer to your company’s needs.

  1. Implementation

Now we can create and configure your instance. You can try out a set of Zendesk tools of your choice for free during the first 30 days.

  1. Formalities

After the trial period, we will prepare an individual offer for your organisation and negotiate final terms of cooperation.

How to implement Zendesk Explore?

We don’t like to overcomplicate stuff, so you can get Zendesk in 3 simple steps:

Pricing plan

LITE

$ 0

/agent/month

Integrated Zendesk reporting

Pre-built dashboards

Best practice analytics

Filters & drill-ins

Chart & dashboard export

Daily data refresh

PROFESSIONAL

$ 9

/agent/month

LITE, PLUS:

Customizable charts & dashboards

20+ chart styles

Editable metrics & attributes

Calculations & Result

Manipulations Custom filters & drill-ins

Forecasting & ‘what-if’ analysis

Sharable dashboards & scheduled delivery

Roles & data access management

Hourly data refresh

LITE

$ 0

Integrated Zendesk reporting

Pre-built dashboards

Best practice analytics

Filters & drill-ins

Chart & dashboard export

Daily data refresh

PROFESSIONAL

$ 12

LITE, PLUS:

Customizable charts & dashboards

20+ chart styles

Editable metrics & attributes

Calculations & Result

Manipulations Custom filters & drill-ins

Forecasting & ‘what-if’ analysis

Sharable dashboards & scheduled delivery

Roles & data access management

Hourly data refresh

30 days of testing without connecting a payment card

people image

We’re happy to help

We’ll configure Zendesk for you, but there’s more: if at any point you’ll have a question or a problem, our support specialists are always ready to help.

Support subscription: 25 PLN /agent/month

Zendesk training

ilustracja dla agentów

Agents training

We’ll demonstrate the whole potential of Zendesk during practical training so all support agents at your company will know how to efficiently use new tools.

ilustracja dla administratorów

Admins training

Find out about all the secrets of the control panel – we’ll teach you how to get the best out of all the management and control options.

Trusted us

Krystian Siembida,
Administrator Baz Danych

Wdrożenie wspierane przez firmę Fly On The Cloud przebiegło bez żadnych problemów. Przy pomocy działu technicznego poczta wszystkich pracowników została przemigrowana z pakietu Office

Krystian Siembida,
Administrator Baz Danych

Wdrożenie wspierane przez firmę Fly On The Cloud przebiegło bez żadnych problemów. Przy pomocy działu technicznego poczta wszystkich pracowników została przemigrowana z pakietu Office

Krystian Siembida,
Administrator Baz Danych

Wdrożenie wspierane przez firmę Fly On The Cloud przebiegło bez żadnych problemów. Przy pomocy działu technicznego poczta wszystkich pracowników została przemigrowana z pakietu Office

Krystian Siembida,
Administrator Baz Danych

Wdrożenie wspierane przez firmę Fly On The Cloud przebiegło bez żadnych problemów. Przy pomocy działu technicznego poczta wszystkich pracowników została przemigrowana z pakietu Office

Krystian Siembida,
Administrator Baz Danych

Wdrożenie wspierane przez firmę Fly On The Cloud przebiegło bez żadnych problemów. Przy pomocy działu technicznego poczta wszystkich pracowników została przemigrowana z pakietu Office

Discover other Zendesk products

zendesk image SUPPORT
zendesk image GUIDE
zendesk image CHAT
zendesk image TALK
zendesk image THE ZENDESK SUITE
zendesk image SELL

FAQ







Let's talk

call us: +48 71 382 20 00

or
drop in for a coffee:

  • Rzeźnicza 32/33
    50-130 Wrocław
  • Prosta 70
    00-838 Warszawa
  • Rákóczi út 42
    1072 Budapeszt
  • Bld. Tudor Vladimirescu 22,
    Sector 5 Bucharest 050883
  • 53-55 Totleben Blvd
    1606 Sofia
  • 2nd Floor, College House 17 King Edwards Rd
    London HA4 7AE






Fly On The Cloud © 2020

Let's talk

call us: +48 71 382 20 00

or
drop in for a coffee:

  • Rzeźnicza 32/33
    50-130 Wrocław
  • Prosta 70
    00-838 Warszawa
  • Rákóczi út 42
    1072 Budapeszt
  • Bld. Tudor Vladimirescu 22,
    Sector 5 Bucharest 050883
  • 53-55 Totleben Blvd
    1606 Sofia
  • 2nd Floor, College House 17 King Edwards Rd
    London HA4 7AE

Fly On The Cloud © 2020