Zendesk  Explore

advanced analytics in customer service

header samolot
zendesk image

Analyze data from all Zendesk products to create more meaningful customer relations

Zendesk Explore is a cutting-edge tool for precise analytics of all the efforts related to customer service in your company. Thanks to it, you can introduce data-based improvements and boost the effectiveness of all the team.

Gather information

All data sources in one place

Gather all the essential data from Chat, Support, Guide, and Talk and conduct comprehensive analysis in every area of your customer service.

Advanced insights for everyone

Zendesk Explore generates not only neatly organized charts but also detailed reports and data visualisations in various forms, e.g. heatmaps. Both data analysis specialists and people who know nothing about databases can easily find answers to any question.

Help your customers

Sharing reports

Analysing reports, heatmaps, and charts with other employees will let you draw many more insights that can help find a perfect solution to eliminate the shortcomings of your current customer service processes. Files can be shared in a convenient PDF and edited by a few people at the same time.

Custom metrics

Experience data analysts can usually find an innovative approach to data collection – they just need proper tools to experiment with. Create new metrics that will provide you with information specific to your industry. Gain more knowledge and an advantage over your competitors.

Draw conclusions

Time efficiency

Reports will show you interdependences between factors you wouldn’t even expect to be connected. It will help you in making informed decisions without the trial-and-error method. In the end, your customer service will become faster and smarter.

Identify the best channel of contact

Thanks to deep analysis from reports, you’ll find out where your clients are and how to strike a conversation with them. Also, you’ll be able to notice the areas that can be easily improved.

How to implement Zendesk Explore?

We don’t like to overcomplicate stuff, so you can get Zendesk in 3 simple steps:

  1. Consultations

Fill the form on our website, so a certified Zendesk representative will know how to contact you. Then you can jointly determine which cloud solution is the best answer to your company’s needs.

  1. Implementation

Now we can create and configure your instance. You can try out a set of Zendesk tools of your choice for free during the first 30 days.

  1. Formalities

After the trial period, we will prepare an individual offer for your organisation and negotiate final terms of cooperation.

Pricing plan

yearly subscription
(save 10%)
monthly subscription

LITE

0 0

/agent/month


Integrated Zendesk reporting

Pre-built dashboards

Best practice analytics

Filters & drill-ins


PROFESSIONAL

12 9

/agent/month

LITE, PLUS:


Customizable charts & dashboards

20+ chart styles

Editable metrics & attributes

Calculations & Result


We’re happy to help

We’ll configure Zendesk for you, but there’s more: if at any point you’ll have a question or a problem, our support specialists are always ready to help.


Support subscription: 25 PLN /agent/month

Zendesk training

We’ll demonstrate the whole potential of Zendesk during practical training so all support agents at your company will know how to efficiently use new tools.

Find out about all the secrets of the control panel – we’ll teach you how to get the best out of all the management and control options.

Trusted us

Patryk Winecki
IT Solution Manager

The Fly On The Cloud team immediately entered the project and selected the best license type for us. They showed us how to connect the Chrome Enterprise system with SSO login from Azure AD, which we use globally. From the very beginning of our collaboration with Fly On The Cloud, we felt supported in every undertaking

Sławomir Kobacki
CTO

Most of the employees welcomed G Suite with opened arms as an expected change for the better. We’ve dispersed the doubts of the rest by providing them with practical training. Fly On The Cloud specialists took care of implementation. The fact that they were there for us is highly appreciated at Bonnier.

Marcin Misiewicz,
Procurement Manager

G Suite was one of the first company decisions. Google applications have proven themselves in various areas of business. We had the opportunity to participate in Fly On The Cloud conferences, where we learned many useful tricks. Contact with this company is always simple, pleasant and fast

Paweł Sobkowiak
CTO

For us, the ability to decentralize the user account management from 8 offices around the world is one of the biggest advantages of G Suite. Security of the company's data was also an important factor in choosing this service.

FAQ







header samolot

Zendesk Explore

advanced analytics in customer service

zendesk image

Analyze data from all Zendesk products to create more meaningful customer relations

Zendesk Explore is a cutting-edge tool for precise analytics of all the efforts related to customer service in your company. Thanks to it, you can introduce data-based improvements and boost the effectiveness of all the team.

Gather information

Background lines

All data sources in one place

Gather all the essential data from Chat, Support, Guide, and Talk and conduct comprehensive analysis in every area of your customer service.

Advanced insights for everyone

Zendesk Explore generates not only neatly organized charts but also detailed reports and data visualisations in various forms, e.g. heatmaps. Both data analysis specialists and people who know nothing about databases can easily find answers to any question.

Help your customers

Background lines

Sharing reports

Analysing reports, heatmaps, and charts with other employees will let you draw many more insights that can help find a perfect solution to eliminate the shortcomings of your current customer service processes. Files can be shared in a convenient PDF and edited by a few people at the same time.

Custom metrics

Experience data analysts can usually find an innovative approach to data collection – they just need proper tools to experiment with. Create new metrics that will provide you with information specific to your industry. Gain more knowledge and an advantage over your competitors.

Draw conclusions

Background lines

Time efficiency

Reports will show you interdependences between factors you wouldn’t even expect to be connected. It will help you in making informed decisions without the trial-and-error method. In the end, your customer service will become faster and smarter.

Identify the best channel of contact

Thanks to deep analysis from reports, you’ll find out where your clients are and how to strike a conversation with them. Also, you’ll be able to notice the areas that can be easily improved.

How to implement Zendesk Explore?

We don’t like to overcomplicate stuff, so you can get Zendesk in 3 simple steps:

  1. Consultations

Fill the form on our website, so a certified Zendesk representative will know how to contact you. Then you can jointly determine which cloud solution is the best answer to your company’s needs.

  1. Implementation

Now we can create and configure your instance. You can try out a set of Zendesk tools of your choice for free during the first 30 days.

  1. Formalities

After the trial period, we will prepare an individual offer for your organisation and negotiate final terms of cooperation.

Pricing plan

LITE

$ 0

/agent/month

Integrated Zendesk reporting

Pre-built dashboards

Best practice analytics

Filters & drill-ins

Chart & dashboard export

Daily data refresh

PROFESSIONAL

$ 9

/agent/month

LITE, PLUS:

Customizable charts & dashboards

20+ chart styles

Editable metrics & attributes

Calculations & Result

Manipulations Custom filters & drill-ins

Forecasting & ‘what-if’ analysis

Sharable dashboards & scheduled delivery

Roles & data access management

Hourly data refresh

LITE

$ 0

/agent /month

Integrated Zendesk reporting

Pre-built dashboards

Best practice analytics

Filters & drill-ins

Chart & dashboard export

Daily data refresh

PROFESSIONAL

$ 12

/agent /month

LITE, PLUS:

Customizable charts & dashboards

20+ chart styles

Editable metrics & attributes

Calculations & Result

Manipulations Custom filters & drill-ins

Forecasting & ‘what-if’ analysis

Sharable dashboards & scheduled delivery

Roles & data access management

Hourly data refresh

30 days of testing without connecting a payment card

people image

We’re happy to help

We’ll configure Zendesk for you, but there’s more: if at any point you’ll have a question or a problem, our support specialists are always ready to help.

Support subscription: 25 PLN /agent/month

Zendesk training

ilustracja dla agentów

Agents training

We’ll demonstrate the whole potential of Zendesk during practical training so all support agents at your company will know how to efficiently use new tools.

ilustracja dla administratorów

Admins training

Find out about all the secrets of the control panel – we’ll teach you how to get the best out of all the management and control options.

Trusted us

Patryk Winecki
IT Solution Manager

The Fly On The Cloud team immediately entered the project and selected the best license type for us. They showed us how to connect the Chrome Enterprise system with SSO login from Azure AD, which we use globally. From the very beginning of our collaboration with Fly On The Cloud, we felt supported in every undertaking

Sławomir Kobacki
CTO

Most of the employees welcomed G Suite with opened arms as an expected change for the better. We’ve dispersed the doubts of the rest by providing them with practical training. Fly On The Cloud specialists took care of implementation. The fact that they were there for us is highly appreciated at Bonnier.

Marcin Misiewicz,
Procurement Manager

G Suite was one of the first company decisions. Google applications have proven themselves in various areas of business. We had the opportunity to participate in Fly On The Cloud conferences, where we learned many useful tricks. Contact with this company is always simple, pleasant and fast

Paweł Sobkowiak
CTO

For us, the ability to decentralize the user account management from 8 offices around the world is one of the biggest advantages of G Suite. Security of the company's data was also an important factor in choosing this service.

Discover other Zendesk products

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zendesk image GUIDE
zendesk image CHAT
zendesk image TALK
zendesk image THE ZENDESK SUITE
zendesk image SELL

FAQ