advanced analytics in customer service
Zendesk Explore is a cutting-edge tool for precise analytics of all the efforts related to customer service in your company. Thanks to it, you can introduce data-based improvements and boost the effectiveness of all the team.
Gather all the essential data from Chat, Support, Guide, and Talk and conduct comprehensive analysis in every area of your customer service.
Zendesk Explore generates not only neatly organized charts but also detailed reports and data visualisations in various forms, e.g. heatmaps. Both data analysis specialists and people who know nothing about databases can easily find answers to any question.
Analysing reports, heatmaps, and charts with other employees will let you draw many more insights that can help find a perfect solution to eliminate the shortcomings of your current customer service processes. Files can be shared in a convenient PDF and edited by a few people at the same time.
Experience data analysts can usually find an innovative approach to data collection – they just need proper tools to experiment with. Create new metrics that will provide you with information specific to your industry. Gain more knowledge and an advantage over your competitors.
Reports will show you interdependences between factors you wouldn’t even expect to be connected. It will help you in making informed decisions without the trial-and-error method. In the end, your customer service will become faster and smarter.
Thanks to deep analysis from reports, you’ll find out where your clients are and how to strike a conversation with them. Also, you’ll be able to notice the areas that can be easily improved.
We don’t like to overcomplicate stuff, so you can get Zendesk in 3 simple steps:
Fill the form on our website, so a certified Zendesk representative will know how to contact you. Then you can jointly determine which cloud solution is the best answer to your company’s needs.
Now we can create and configure your instance. You can try out a set of Zendesk tools of your choice for free during the first 30 days.
After the trial period, we will prepare an individual offer for your organisation and negotiate final terms of cooperation.
We’ll configure Zendesk for you, but there’s more: if at any point you’ll have a question or a problem, our support specialists are always ready to help.
Support subscription: 25 PLN /agent/month
Dashboards contain charts and queries. Zendesk offers predefined and customized dashboards – the latter can be created to monitor the data that’s most relevant to your business, if you have the Professional package.
Yes, you can give other agents access to dashboards. If you want to show analytical data to people not registered in Zendesk, then you must first generate a report file.
Zendesk Explore Lite is completely free and gives you access to reports with ready-made data sets (predefined dashboards), as well as allows to filter and search data based on attributes. Data in the Lite version is updated every 24 hours.
The Professional plan is paid and provides you with the option of creating your own dashboards, editing indicators, adding attributes, performing calculations on results, forecasting results for the future, as well as managing data access. Explore Professional updates the data every hour.
Every 24h for the Lite version, and every hour in the Professional version.
Yes, in the Professional version you can freely configure indicators and attributes to get the data you need. For example, you can check how many requests a given agent has handled, break down this data into months, track performance, etc.
Yes, the Professional version allows you to generate predicted results for the next accounting period. Artificial intelligence analyzes the current statistics and creates a forecast based on the indicators selected by you.
advanced analytics in customer service
Zendesk Explore is a cutting-edge tool for precise analytics of all the efforts related to customer service in your company. Thanks to it, you can introduce data-based improvements and boost the effectiveness of all the team.
Gather all the essential data from Chat, Support, Guide, and Talk and conduct comprehensive analysis in every area of your customer service.
Zendesk Explore generates not only neatly organized charts but also detailed reports and data visualisations in various forms, e.g. heatmaps. Both data analysis specialists and people who know nothing about databases can easily find answers to any question.
Analysing reports, heatmaps, and charts with other employees will let you draw many more insights that can help find a perfect solution to eliminate the shortcomings of your current customer service processes. Files can be shared in a convenient PDF and edited by a few people at the same time.
Experience data analysts can usually find an innovative approach to data collection – they just need proper tools to experiment with. Create new metrics that will provide you with information specific to your industry. Gain more knowledge and an advantage over your competitors.
Reports will show you interdependences between factors you wouldn’t even expect to be connected. It will help you in making informed decisions without the trial-and-error method. In the end, your customer service will become faster and smarter.
Thanks to deep analysis from reports, you’ll find out where your clients are and how to strike a conversation with them. Also, you’ll be able to notice the areas that can be easily improved.
/agent/month
/agent/month
30 days of testing without connecting a payment card
We’ll configure Zendesk for you, but there’s more: if at any point you’ll have a question or a problem, our support specialists are always ready to help.
Support subscription: 25 PLN /agent/month
We’ll demonstrate the whole potential of Zendesk during practical training so all support agents at your company will know how to efficiently use new tools.
Find out about all the secrets of the control panel – we’ll teach you how to get the best out of all the management and control options.
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GUIDE
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Dashboards contain charts and queries. Zendesk offers predefined and customized dashboards – the latter can be created to monitor the data that’s most relevant to your business, if you have the Professional package.
Yes, you can give other agents access to dashboards. If you want to show analytical data to people not registered in Zendesk, then you must first generate a report file.
Zendesk Explore Lite is completely free and gives you access to reports with ready-made data sets (predefined dashboards), as well as allows to filter and search data based on attributes. Data in the Lite version is updated every 24 hours.
The Professional plan is paid and provides you with the option of creating your own dashboards, editing indicators, adding attributes, performing calculations on results, forecasting results for the future, as well as managing data access. Explore Professional updates the data every hour.
Every 24h for the Lite version, and every hour in the Professional version.
Yes, in the Professional version you can freely configure indicators and attributes to get the data you need. For example, you can check how many requests a given agent has handled, break down this data into months, track performance, etc.
Yes, the Professional version allows you to generate predicted results for the next accounting period. Artificial intelligence analyzes the current statistics and creates a forecast based on the indicators selected by you.
call us: +48 71 382 20 00
or
drop in for a coffee:
Fly On The Cloud © 2020
call us: +48 71 382 20 00
or
drop in for a coffee:
Fly On The Cloud © 2020
