Zendesk  Chat

live messaging directly on your website

samolot header
zendesk image

73% of customers prefers live messaging

Zendesk Chat lets you reach customers via chat window embedded on your website.

Doesn’t matter if a client is browsing a descriptive “about us” tab or product page – chat in the bottom right corner will be just a click away whenever they have a question.

Adjust chat to the unique features of your brand

Personalization

The chat window should be visible at all times, but it cannot stand out from website style and brand character. Fortunately, you can style Zendesk Chat window however you like.

Easy integrations

You don’t want to be limited to one channel, and you’d like to identify your customers easily? Allow them to log in via their favourite communicator, like Messenger or WhatsApp.

AnswerBot 24/7

Wouldn’t it be nice if no question was left unanswered, even when there’s no free agent to tend the customer? AnswerBot can always suggest relevant articles from Knowlege Base and automatically provide a solution to reoccurring issues.

Engage in dialogue

Real-time conversation with a client

No one can predict on which mobile or desktop page of your website customer will come up with urgent questions. Make sure that an assistant with relevant answers is always at hand.

Contact history

Allow them to feel that you know them well. With Zendesk Chat, agents can quickly browse a history of previous contacts to estimate expectations and concerns of a customers.

Boost efficiency

Triggers and automations

Customers are three times more likely to finalize a purchase if they engaged with proactive chat on a website.

Live dashboard

As a Zendesk Chat admin, you have it all under control. Track effectiveness of your team in real-time to each day further improve customer experience in your company.

Dedicated mobile app

With Zendesk Chat mobile app, your employees will have access to messages 24/7 on private or company’s smartphones. That’ll make remote work even more convenient.

How to implement Zendesk Chat?

We don’t like to overcomplicate stuff, so you can get Zendesk in 3 simple steps:

Consultations

Fill the form on our website, so a certified Zendesk representative will know how to contact you. Then you can jointly determine which cloud solution is the best answer to your company’s needs.

Implementation

Now we can create and configure your instance. You can try out a set of Zendesk tools of your choice for free during the first 30 days.

Formalities

After the trial period, we will prepare an individual offer for your organisation and negotiate final terms of cooperation.

Background line

Pricing plan

yearly subscription
(you save 10%)
monthly subscription

LITE

0 0

/agent /month

only available at
purchase Zendesk support


1 concurrent chat

Chat rating

30-day chat history


TEAM

19 14

/agent /month

LITE, PLUS:


Unlimited chats

2 triggers

2 departments

Zendesk Message


PROFESSIONAL

35 29

/agent /month

TEAM, PLUS:


Unlimited triggers

Unlimited departments

Operating hours

Chat and agent reports


ENTERPRISE

70 59

/agent /month

PROFESSIONAL, PLUS:


Widget unbranding

Real-time monitor

Roles and permissions

Skills-based routing


We’re happy to help

We’ll configure Zendesk for you, but there’s more: if at any point you’ll have a question or a problem, our support specialists are always ready to help.


Support subscription: 25 PLN /agent/msc.

Zendesk trainings

We’ll demonstrate the whole potential of Zendesk during practical training so all support agents at your company will know how to efficiently use new tools.

Find out about all the secrets of the control panel – we’ll teach you how to get the best out of all the management and control options.

Trusted us

booksy image

Paweł Sobkowiak,
CEO

Możliwość decentralizacji zarządzania kontami użytkowników z 8 biur na całym świecie to jedna z największych zalet G Suite. Czynnikiem decydującym o wyborze tego pakietu było również bezpieczeństwo danych firmy.

Krystian Siembida,
Administrator Baz Danych

Wdrożenie wspierane przez firmę Fly On The Cloud przebiegło bez żadnych problemów. Przy pomocy działu technicznego poczta wszystkich pracowników została przemigrowana z pakietu Office

Krystian Siembida,
Administrator Baz Danych

Wdrożenie wspierane przez firmę Fly On The Cloud przebiegło bez żadnych problemów. Przy pomocy działu technicznego poczta wszystkich pracowników została przemigrowana z pakietu Office

Krystian Siembida,
Administrator Baz Danych

Wdrożenie wspierane przez firmę Fly On The Cloud przebiegło bez żadnych problemów. Przy pomocy działu technicznego poczta wszystkich pracowników została przemigrowana z pakietu Office

Krystian Siembida,
Administrator Baz Danych

Wdrożenie wspierane przez firmę Fly On The Cloud przebiegło bez żadnych problemów. Przy pomocy działu technicznego poczta wszystkich pracowników została przemigrowana z pakietu Office

Krystian Siembida,
Administrator Baz Danych

Wdrożenie wspierane przez firmę Fly On The Cloud przebiegło bez żadnych problemów. Przy pomocy działu technicznego poczta wszystkich pracowników została przemigrowana z pakietu Office

FAQ







samolot header

Zendesk Chat

live messaging directly on your website

zendesk image

73% of customers prefers live messaging

Zendesk Chat lets you reach customers via chat window embedded on your website.

Doesn’t matter if a client is browsing a descriptive “about us” tab or product page – chat in the bottom right corner will be just a click away whenever they have a question.

Serve your internal and external clients

Internal clients

Internal clients are the people within the structures of your company. They need technical and personal support sometimes, too.

Every company can define its group of internal clients differently, but one truth stays the same – they’re at least as important as external clients because they are the engine of your business.

External clients

Regardless of whether you operate in the B2B or B2C industry, your support team should always work in H2H mode (human to human).

Your clients want to be understood and served without obstruction – and that’s exactly what Zendesk Support makes possible. Omnichannel and intuitive ticketing system allows your team to establish professional contact with a client.

Adjust chat to the unique features of your brand

Background lines
dostosowanie chatu widok

Personalization

The chat window should be visible at all times, but it cannot stand out from website style and brand character. Fortunately, you can style Zendesk Chat window however you like.

Easy integrations

You don’t want to be limited to one channel, and you’d like to identify your customers easily? Allow them to log in via their favourite communicator, like Messenger or WhatsApp.

AnswerBot 24/7

Wouldn’t it be nice if no question was left unanswered, even when there’s no free agent to tend the customer? AnswerBot can always suggest relevant articles from Knowlege Base and automatically provide a solution to reoccurring issues.

Engage in dialogue

Background lines
widok rozmowa

Real-time conversation with a client

No one can predict on which mobile or desktop page of your website customer will come up with urgent questions. Make sure that an assistant with relevant answers is always at hand.

Contact history

Allow them to feel that you know them well. With Zendesk Chat, agents can quickly browse a history of previous contacts to estimate expectations and concerns of a customers.

Boost efficiency

Background lines
sprzedawaj więcej

Triggers and automations

Customers are three times more likely to finalize a purchase if they engaged with proactive chat on a website.

Live dashboard

As a Zendesk Chat admin, you have it all under control. Track effectiveness of your team in real-time to each day further improve customer experience in your company.

Dedicated mobile app

With Zendesk Chat mobile app, your employees will have access to messages 24/7 on private or company’s smartphones. That’ll make remote work even more convenient.

  1. Consultations

Fill the form on our website, so a certified Zendesk representative will know how to contact you. Then you can jointly determine which cloud solution is the best answer to your company’s needs.

  1. Implementation

Now we can create and configure your instance. You can try out a set of Zendesk tools of your choice for free during the first 30 days.

  1. Formalities

After the trial period, we will prepare an individual offer for your organisation and negotiate final terms of cooperation.

How to implement Zendesk Chat?

We don’t like to overcomplicate stuff, so you can get Zendesk in 3 simple steps:

Pricing plan

LITE

$ 0

/agent /month

only available when purchasing Zendesk support

1 concurrent chat

Chat rating

30-day chat history

TEAM

$ 14

/agent /month

LITE, PLUS:

Unlimited chats

2 triggers

2 departments

Zendesk Message

Widget customization

Public apps

PROFESSIONAL

$ 29

/agent /month

TEAM, PLUS:

Unlimited triggers

Unlimited departments

Operating hours

Chat and agent reports

Conversion Tracking

Private apps (requires Support)

ENTERPRISE

$ 59

/agent /month

PROFESSIONAL, PLUS:

Widget unbranding

Real-time monitor

Roles and permissions

Skills-based routing

Web SDK

24/7 live chat support

LITE

$ 0

only available when purchasing Zendesk support

1 concurrent chat

Chat rating

30-day chat history

TEAM

$ 19

LITE, PLUS:

Unlimited chats

2 triggers

2 departments

Zendesk Message

Widget customization

Public apps

PROFESSIONAL

$ 35

TEAM, PLUS:

Unlimited triggers

Unlimited departments

Operating hours

Chat and agent reports

Conversion Tracking

Private apps (requires Support)

ENTERPRISE

$ 70

PROFESSIONAL, PLUS:

Widget unbranding

Real-time monitor

Roles and permissions

Skills-based routing

Web SDK

24/7 live chat support

30 days of testing without connecting a payment card

people image

We’re happy to help

We’ll configure Zendesk for you, but there’s more: if at any point you’ll have a question or a problem, our support specialists are always ready to help.

Support subscription: 25 PLN /agent/msc.

Zendesk trainings

ilustracja dla agentów

Agents training

We’ll demonstrate the whole potential of Zendesk during practical training so all support agents at your company will know how to efficiently use new tools.

ilustracja dla administratorów

Admins traning

Find out about all the secrets of the control panel – we’ll teach you how to get the best out of all the management and control options.

Trusted us

booksy image

Paweł Sobkowiak,
CEO

Możliwość decentralizacji zarządzania kontami użytkowników z 8 biur na całym świecie to jedna z największych zalet G Suite. Czynnikiem decydującym o wyborze tego pakietu było również bezpieczeństwo danych firmy.

Krystian Siembida,
Administrator Baz Danych

Wdrożenie wspierane przez firmę Fly On The Cloud przebiegło bez żadnych problemów. Przy pomocy działu technicznego poczta wszystkich pracowników została przemigrowana z pakietu Office

Krystian Siembida,
Administrator Baz Danych

Wdrożenie wspierane przez firmę Fly On The Cloud przebiegło bez żadnych problemów. Przy pomocy działu technicznego poczta wszystkich pracowników została przemigrowana z pakietu Office

Krystian Siembida,
Administrator Baz Danych

Wdrożenie wspierane przez firmę Fly On The Cloud przebiegło bez żadnych problemów. Przy pomocy działu technicznego poczta wszystkich pracowników została przemigrowana z pakietu Office

Krystian Siembida,
Administrator Baz Danych

Wdrożenie wspierane przez firmę Fly On The Cloud przebiegło bez żadnych problemów. Przy pomocy działu technicznego poczta wszystkich pracowników została przemigrowana z pakietu Office

Krystian Siembida,
Administrator Baz Danych

Wdrożenie wspierane przez firmę Fly On The Cloud przebiegło bez żadnych problemów. Przy pomocy działu technicznego poczta wszystkich pracowników została przemigrowana z pakietu Office

Discover other Zendesk products

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zendesk image Guide
zendesk image Talk
zendesk image THE ZENDESK SUITE
zendesk image Explore
zendesk image SELL

FAQ







Let's talk

call us: +48 71 382 20 00

or
drop in for a coffee:

  • Rzeźnicza 32/33
    50-130 Wrocław
  • Prosta 70
    00-838 Warszawa
  • Rákóczi út 42
    1072 Budapeszt
  • Bld. Tudor Vladimirescu 22,
    Sector 5 Bucharest 050883
  • 53-55 Totleben Blvd
    1606 Sofia
  • 2nd Floor, College House 17 King Edwards Rd
    London HA4 7AE






Fly On The Cloud © 2020

Let's talk

call us: +48 71 382 20 00

or
drop in for a coffee:

  • Rzeźnicza 32/33
    50-130 Wrocław
  • Prosta 70
    00-838 Warszawa
  • Rákóczi út 42
    1072 Budapeszt
  • Bld. Tudor Vladimirescu 22,
    Sector 5 Bucharest 050883
  • 53-55 Totleben Blvd
    1606 Sofia
  • 2nd Floor, College House 17 King Edwards Rd
    London HA4 7AE

Fly On The Cloud © 2020