Zendesk Chat lets you reach customers via chat window embedded on your website.
Doesn’t matter if a client is browsing a descriptive “about us” tab or product page – chat in the bottom right corner will be just a click away whenever they have a question.
The chat window should be visible at all times, but it cannot stand out from website style and brand character. Fortunately, you can style Zendesk Chat window however you like.
You don’t want to be limited to one channel, and you’d like to identify your customers easily? Allow them to log in via their favourite communicator, like Messenger or WhatsApp.
Wouldn’t it be nice if no question was left unanswered, even when there’s no free agent to tend the customer? AnswerBot can always suggest relevant articles from Knowlege Base and automatically provide a solution to reoccurring issues.
No one can predict on which mobile or desktop page of your website customer will come up with urgent questions. Make sure that an assistant with relevant answers is always at hand.
Allow them to feel that you know them well. With Zendesk Chat, agents can quickly browse a history of previous contacts to estimate expectations and concerns of a customers.
Customers are three times more likely to finalize a purchase if they engaged with proactive chat on a website.
As a Zendesk Chat admin, you have it all under control. Track effectiveness of your team in real-time to each day further improve customer experience in your company.
With Zendesk Chat mobile app, your employees will have access to messages 24/7 on private or company’s smartphones. That’ll make remote work even more convenient.
We don’t like to overcomplicate stuff, so you can get Zendesk in 3 simple steps:
Fill the form on our website, so a certified Zendesk representative will know how to contact you. Then you can jointly determine which cloud solution is the best answer to your company’s needs.
Now we can create and configure your instance. You can try out a set of Zendesk tools of your choice for free during the first 30 days.
After the trial period, we will prepare an individual offer for your organisation and negotiate final terms of cooperation.
We’ll configure Zendesk for you, but there’s more: if at any point you’ll have a question or a problem, our support specialists are always ready to help.
Support subscription: 25 PLN /agent/msc.
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The process of installing a chat on the website is very simple. Simply go to Settings in the admin console and open the Widget section, then click Getting Started. Copy the generated HTML code and paste it into the source code of your web page between the <head> and </head> tags. Publish the changes and refresh the page to see the chat window.
If you want the chat window on your website to automatically handle requests with the help of artificial intelligence, you need to purchase Zendesk’s Answer Bot tool. It costs 1$ per each resolved ticket. Make sure, however, that Answer Bot supports your language. You can integrate Zendesk Chat with a third-party chatbot. With Zendesk Enterprise, you can build your own chatbot.
Templated responses in chat messages are called shortcuts. Shortcuts save time when delivering repetitive responses. For example, you can create a shortcut that inserts a greeting in the text box: “Hi, it’s Adam. How can I help you today? “
In some situations it is better if you make contact without waiting for the customer to write to you first. Proactive chat allows to initiate a conversation when the customer meets a certain set of conditions that you define yourself. The customer can reply or ignore the chat window.
Yes, you can set it up with Chat triggers. To do this, you must enter a specific URL (e.g. page.com/cart) as one of the conditions for showing the message.
According to Forrester, online chat can increase conversions by as much as 29%. In a situation where the same product is available in many places, it is important to win customers over with a promise of the most secure purchase. A chat with a friendly agent is one of the factors that give your potential clients the confidence their money is well spent. Zendesk Chat allows you to track conversions, prevent cart abandonment and save user data to better personalize future messages.
Zendesk Chat lets you reach customers via chat window embedded on your website.
Doesn’t matter if a client is browsing a descriptive “about us” tab or product page – chat in the bottom right corner will be just a click away whenever they have a question.
Internal clients are the people within the structures of your company. They need technical and personal support sometimes, too.
Every company can define its group of internal clients differently, but one truth stays the same – they’re at least as important as external clients because they are the engine of your business.
Regardless of whether you operate in the B2B or B2C industry, your support team should always work in H2H mode (human to human).
Your clients want to be understood and served without obstruction – and that’s exactly what Zendesk Support makes possible. Omnichannel and intuitive ticketing system allows your team to establish professional contact with a client.
The chat window should be visible at all times, but it cannot stand out from website style and brand character. Fortunately, you can style Zendesk Chat window however you like.
You don’t want to be limited to one channel, and you’d like to identify your customers easily? Allow them to log in via their favourite communicator, like Messenger or WhatsApp.
Wouldn’t it be nice if no question was left unanswered, even when there’s no free agent to tend the customer? AnswerBot can always suggest relevant articles from Knowlege Base and automatically provide a solution to reoccurring issues.
No one can predict on which mobile or desktop page of your website customer will come up with urgent questions. Make sure that an assistant with relevant answers is always at hand.
Allow them to feel that you know them well. With Zendesk Chat, agents can quickly browse a history of previous contacts to estimate expectations and concerns of a customers.
Customers are three times more likely to finalize a purchase if they engaged with proactive chat on a website.
As a Zendesk Chat admin, you have it all under control. Track effectiveness of your team in real-time to each day further improve customer experience in your company.
With Zendesk Chat mobile app, your employees will have access to messages 24/7 on private or company’s smartphones. That’ll make remote work even more convenient.
We don’t like to overcomplicate stuff, so you can get Zendesk in 3 simple steps:
Fill the form on our website, so a certified Zendesk representative will know how to contact you. Then you can jointly determine which cloud solution is the best answer to your company’s needs.
Now we can create and configure your instance. You can try out a set of Zendesk tools of your choice for free during the first 30 days.
After the trial period, we will prepare an individual offer for your organisation and negotiate final terms of cooperation.
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only available when purchasing Zendesk support
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only available when purchasing Zendesk support
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We’ll configure Zendesk for you, but there’s more: if at any point you’ll have a question or a problem, our support specialists are always ready to help.
Support subscription: 25 PLN /agent/msc.
We’ll demonstrate the whole potential of Zendesk during practical training so all support agents at your company will know how to efficiently use new tools.
Find out about all the secrets of the control panel – we’ll teach you how to get the best out of all the management and control options.
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The process of installing a chat on the website is very simple. Simply go to Settings in the admin console and open the Widget section, then click Getting Started. Copy the generated HTML code and paste it into the source code of your web page between the <head> and </head> tags. Publish the changes and refresh the page to see the chat window.
If you want the chat window on your website to automatically handle requests with the help of artificial intelligence, you need to purchase Zendesk’s Answer Bot tool. It costs 1$ per each resolved ticket. Make sure, however, that Answer Bot supports your language. You can integrate Zendesk Chat with a third-party chatbot. With Zendesk Enterprise, you can build your own chatbot.
Templated responses in chat messages are called shortcuts. Shortcuts save time when delivering repetitive responses. For example, you can create a shortcut that inserts a greeting in the text box: “Hi, it’s Adam. How can I help you today? “
In some situations it is better if you make contact without waiting for the customer to write to you first. Proactive chat allows to initiate a conversation when the customer meets a certain set of conditions that you define yourself. The customer can reply or ignore the chat window.
Yes, you can set it up with Chat triggers. To do this, you must enter a specific URL (e.g. page.com/cart) as one of the conditions for showing the message.
According to Forrester, online chat can increase conversions by as much as 29%. In a situation where the same product is available in many places, it is important to win customers over with a promise of the most secure purchase. A chat with a friendly agent is one of the factors that give your potential clients the confidence their money is well spent. Zendesk Chat allows you to track conversions, prevent cart abandonment and save user data to better personalize future messages.
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