Zendesk  Chat

live messaging directly on your website

samolot header
zendesk image

73% of customers prefers live messaging

Zendesk Chat lets you reach customers via chat window embedded on your website.

Doesn’t matter if a client is browsing a descriptive “about us” tab or product page – chat in the bottom right corner will be just a click away whenever they have a question.

Adjust chat to the unique features of your brand

Personalization

The chat window should be visible at all times, but it cannot stand out from website style and brand character. Fortunately, you can style Zendesk Chat window however you like.

Easy integrations

You don’t want to be limited to one channel, and you’d like to identify your customers easily? Allow them to log in via their favourite communicator, like Messenger or WhatsApp.

AnswerBot 24/7

Wouldn’t it be nice if no question was left unanswered, even when there’s no free agent to tend the customer? AnswerBot can always suggest relevant articles from Knowlege Base and automatically provide a solution to reoccurring issues.

Engage in dialogue

Real-time conversation with a client

No one can predict on which mobile or desktop page of your website customer will come up with urgent questions. Make sure that an assistant with relevant answers is always at hand.

Contact history

Allow them to feel that you know them well. With Zendesk Chat, agents can quickly browse a history of previous contacts to estimate expectations and concerns of a customers.

Boost efficiency

Triggers and automations

Customers are three times more likely to finalize a purchase if they engaged with proactive chat on a website.

Live dashboard

As a Zendesk Chat admin, you have it all under control. Track effectiveness of your team in real-time to each day further improve customer experience in your company.

Dedicated mobile app

With Zendesk Chat mobile app, your employees will have access to messages 24/7 on private or company’s smartphones. That’ll make remote work even more convenient.

How to implement Zendesk Chat?

We don’t like to overcomplicate stuff, so you can get Zendesk in 3 simple steps:

Consultations

Fill the form on our website, so a certified Zendesk representative will know how to contact you. Then you can jointly determine which cloud solution is the best answer to your company’s needs.

Implementation

Now we can create and configure your instance. You can try out a set of Zendesk tools of your choice for free during the first 30 days.

Formalities

After the trial period, we will prepare an individual offer for your organisation and negotiate final terms of cooperation.

Background line

Pricing plan

yearly subscription
(you save 10%)
monthly subscription

LITE

0 0

/agent /month

only available at
purchase Zendesk support


1 concurrent chat

Chat rating

30-day chat history


TEAM

19 14

/agent /month

LITE, PLUS:


Unlimited chats

2 triggers

2 departments

Zendesk Message


PROFESSIONAL

35 29

/agent /month

TEAM, PLUS:


Unlimited triggers

Unlimited departments

Operating hours

Chat and agent reports


ENTERPRISE

70 59

/agent /month

PROFESSIONAL, PLUS:


Widget unbranding

Real-time monitor

Roles and permissions

Skills-based routing


We’re happy to help

We’ll configure Zendesk for you, but there’s more: if at any point you’ll have a question or a problem, our support specialists are always ready to help.


Support subscription: 25 PLN /agent/msc.

Zendesk trainings

We’ll demonstrate the whole potential of Zendesk during practical training so all support agents at your company will know how to efficiently use new tools.

Find out about all the secrets of the control panel – we’ll teach you how to get the best out of all the management and control options.

Trusted us

Patryk Winecki
IT Solution Manager

The Fly On The Cloud team immediately entered the project and selected the best license type for us. They showed us how to connect the Chrome Enterprise system with SSO login from Azure AD, which we use globally. From the very beginning of our collaboration with Fly On The Cloud, we felt supported in every undertaking

Sławomir Kobacki
CTO

Most of the employees welcomed G Suite with opened arms as an expected change for the better. We’ve dispersed the doubts of the rest by providing them with practical training. Fly On The Cloud specialists took care of implementation. The fact that they were there for us is highly appreciated at Bonnier.

Marcin Misiewicz,
Procurement Manager

G Suite was one of the first company decisions. Google applications have proven themselves in various areas of business. We had the opportunity to participate in Fly On The Cloud conferences, where we learned many useful tricks. Contact with this company is always simple, pleasant and fast

Paweł Sobkowiak
CTO

For us, the ability to decentralize the user account management from 8 offices around the world is one of the biggest advantages of G Suite. Security of the company's data was also an important factor in choosing this service.

FAQ







samolot header

Zendesk Chat

live messaging directly on your website

zendesk image

73% of customers prefers live messaging

Zendesk Chat lets you reach customers via chat window embedded on your website.

Doesn’t matter if a client is browsing a descriptive “about us” tab or product page – chat in the bottom right corner will be just a click away whenever they have a question.

Serve your internal and external clients

Internal clients

Internal clients are the people within the structures of your company. They need technical and personal support sometimes, too.

Every company can define its group of internal clients differently, but one truth stays the same – they’re at least as important as external clients because they are the engine of your business.

External clients

Regardless of whether you operate in the B2B or B2C industry, your support team should always work in H2H mode (human to human).

Your clients want to be understood and served without obstruction – and that’s exactly what Zendesk Support makes possible. Omnichannel and intuitive ticketing system allows your team to establish professional contact with a client.

Adjust chat to the unique features of your brand

Background lines

Personalization

The chat window should be visible at all times, but it cannot stand out from website style and brand character. Fortunately, you can style Zendesk Chat window however you like.

Easy integrations

You don’t want to be limited to one channel, and you’d like to identify your customers easily? Allow them to log in via their favourite communicator, like Messenger or WhatsApp.

AnswerBot 24/7

Wouldn’t it be nice if no question was left unanswered, even when there’s no free agent to tend the customer? AnswerBot can always suggest relevant articles from Knowlege Base and automatically provide a solution to reoccurring issues.

Engage in dialogue

Background lines

Real-time conversation with a client

No one can predict on which mobile or desktop page of your website customer will come up with urgent questions. Make sure that an assistant with relevant answers is always at hand.

Contact history

Allow them to feel that you know them well. With Zendesk Chat, agents can quickly browse a history of previous contacts to estimate expectations and concerns of a customers.

Boost efficiency

Background lines
sprzedawaj więcej

Triggers and automations

Customers are three times more likely to finalize a purchase if they engaged with proactive chat on a website.

Live dashboard

As a Zendesk Chat admin, you have it all under control. Track effectiveness of your team in real-time to each day further improve customer experience in your company.

Dedicated mobile app

With Zendesk Chat mobile app, your employees will have access to messages 24/7 on private or company’s smartphones. That’ll make remote work even more convenient.

  1. Consultations

Fill the form on our website, so a certified Zendesk representative will know how to contact you. Then you can jointly determine which cloud solution is the best answer to your company’s needs.

  1. Implementation

Now we can create and configure your instance. You can try out a set of Zendesk tools of your choice for free during the first 30 days.

  1. Formalities

After the trial period, we will prepare an individual offer for your organisation and negotiate final terms of cooperation.

How to implement Zendesk Chat?

We don’t like to overcomplicate stuff, so you can get Zendesk in 3 simple steps:

Pricing plan

LITE

$ 0

/agent /month

only available when purchasing Zendesk support

1 concurrent chat

Chat rating

30-day chat history

TEAM

$ 14

/agent /month

LITE, PLUS:

Unlimited chats

2 triggers

2 departments

Zendesk Message

Widget customization

Public apps

PROFESSIONAL

$ 29

/agent /month

TEAM, PLUS:

Unlimited triggers

Unlimited departments

Operating hours

Chat and agent reports

Conversion Tracking

Private apps (requires Support)

ENTERPRISE

$ 59

/agent /month

PROFESSIONAL, PLUS:

Widget unbranding

Real-time monitor

Roles and permissions

Skills-based routing

Web SDK

24/7 live chat support

LITE

$ 0

/agent /month

only available when purchasing Zendesk support

1 concurrent chat

Chat rating

30-day chat history

TEAM

$ 19

/agent /month

LITE, PLUS:

Unlimited chats

2 triggers

2 departments

Zendesk Message

Widget customization

Public apps

PROFESSIONAL

$ 35

/agent /month

TEAM, PLUS:

Unlimited triggers

Unlimited departments

Operating hours

Chat and agent reports

Conversion Tracking

Private apps (requires Support)

ENTERPRISE

$ 70

/agent /month

PROFESSIONAL, PLUS:

Widget unbranding

Real-time monitor

Roles and permissions

Skills-based routing

Web SDK

24/7 live chat support

30 days of testing without connecting a payment card

people image

We’re happy to help

We’ll configure Zendesk for you, but there’s more: if at any point you’ll have a question or a problem, our support specialists are always ready to help.

Support subscription: 25 PLN /agent/msc.

Zendesk trainings

ilustracja dla agentów

Agents training

We’ll demonstrate the whole potential of Zendesk during practical training so all support agents at your company will know how to efficiently use new tools.

ilustracja dla administratorów

Admins traning

Find out about all the secrets of the control panel – we’ll teach you how to get the best out of all the management and control options.

Trusted us

Patryk Winecki
IT Solution Manager

The Fly On The Cloud team immediately entered the project and selected the best license type for us. They showed us how to connect the Chrome Enterprise system with SSO login from Azure AD, which we use globally. From the very beginning of our collaboration with Fly On The Cloud, we felt supported in every undertaking

Sławomir Kobacki
CTO

Most of the employees welcomed G Suite with opened arms as an expected change for the better. We’ve dispersed the doubts of the rest by providing them with practical training. Fly On The Cloud specialists took care of implementation. The fact that they were there for us is highly appreciated at Bonnier.

Marcin Misiewicz,
Procurement Manager

G Suite was one of the first company decisions. Google applications have proven themselves in various areas of business. We had the opportunity to participate in Fly On The Cloud conferences, where we learned many useful tricks. Contact with this company is always simple, pleasant and fast

Paweł Sobkowiak
CTO

For us, the ability to decentralize the user account management from 8 offices around the world is one of the biggest advantages of G Suite. Security of the company's data was also an important factor in choosing this service.

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