Zendesk 2018-04-13T14:09:24+00:00

Reliable, flexible, scalable – this might be the future of your company!

TRY FOR FREE

Over 110 000 companies
are using Zendesk

Increase in employee productivity
up to 70%

Support

Resolve your clients’ issues through multiple communication channels

Handy ticket
system

Receive tickets and resolve your clients’ issues
as fast as possible

Measure satisfaction of your customers

Monitor the quality of your customer support with a simple questionnaire.

Essential

od:

$5

per agent
per month

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK
Try for free

Team

od:

$19

per agent
per month

Essential, plus…

  • Business rules
  • Performance Dashboards
  • Public apps and integrations
Try for free

Professional*

od:

$49

per agent
per month

Team, plus…

  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards
Try for free

Enterprise

od:

$99

per agent
per month

Professional, plus…

  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction
Try for free

Elite

od:

$199

per agent
per month

Enterprise, plus…

  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location
Try for free

Chat

Engage customers visiting your webpage

Increase your
sales 3 times

by reaching out to customers
browsing your website

Take your customers

directly to shop card. Help them finalize
their purchase by answering their questions.

Display the right
messages

in the right time. Resolve clients issues
and gain their satisfaction and loyalty.

Lite

od:

$0

per agent
per month

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history
Try for free

Team

od:

$14

per agent
per month

Lite, plus…

  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps**
Try for free

Professional*

od:

$29

per agent
per month

Team, plus…

  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking
  • Private apps**
Try for free

Enterprise

od:

$59

per agent
per month

Professional, plus…

  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 support
Try for free

Talk

Multifunctional Call Center

Stay in touch with your
leads and customer

by phone calls. Help them through Zendesk
and offer your products to right people

Automatic tickets

created through voicemail inform you about clients
trying to reach you after work hours

Lite

od:

$0

per agent
per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription
Try for free

Team

od:

$19

per agent
per month

Lite, plus…

  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging
Try for free

Professional*

od:

$49

per agent
per month

Team, plus…

  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Custom reports and dashboards
Try for free

Enterprise

od:

$89

per agent
per month

Professional, plus…

  • Launch Success Program
  • Monthly diagnostics
  • Unlimited call recording storage
  • Talk Usage 99.95% SLA
  • Failover on demand
Try for free

Partner Edition

od:

$9

per agent
per month

Access to telephony integrations & CTI toolkit for:

  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment
Try for free

Guide

Essential customer self-service software

Create helpful articles

containing photos and videos and organize them
into the categories and sections.
Provide answers to your customers’ questions.

Intelligent bots

that provide the clients with helpful articles.
When no answer is found,
you can still help them through your customer support.

Lite

od:

$0

per agent
per month

  • Knowledge base
  • Support request form
  • Google Analytics reporting
Try for free

Professional*

od:

$15

per agent
per month

Lite, plus…

  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
Try for free

Answer Bot

od:

$50

per agent
per month

  • Automated replies to customers using knowledge base content
  • Trained deep learning models
Try for free

Why implement Zendesk
with Fly on the Cloud?

We issue invoices in PLN, EUR and USD.

We offer assistance in migration and implementation of Zendesk.

Companies working with us undergo complex Zendesk training courses

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