Zendesk advanced customer
relations tool

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As an Authorized Zendesk Partner, we provide and implement omnichannel customer relations solutions.

We’ve already helped hundreds of companies to harness the power of Zendesk cloud support services.

authorized solution provider zendesk

What is Zendesk?

Zendesk is a set of services that you can combine in a way that suits your business aims best.

Thanks to that modular system, you’ll create a platform for building strong customer relations and gain long-lasting loyalty.

Get familiar with Zendesk products:

Thanks to Zendesk Support you can easily manage your omnichannel support efforts.

Ticket statuses, client’s history, triggers and automated feedback forms are just a few features of this efficient support tool.

Zendesk Guide helps to solve clients’ problems even before they’ll contact one of the agents.

Knowledge base with automated content cues is the best assurance that the client has access to answers all around the clock.

Zendesk Chat is a reliable tool that allows you to streamline messaging with clients on many different channels.

Embed a chat window on your mobile and desktop website to be always accessible. Identify clients by allowing them to log in with their social media credentials.

Zendesk Talk is a system of telephone customer support with a built-in IVR, queue callback, and warm transferring.

Talk uses a reliable infrastructure of Twilio network and allows you to answer calls 24/7.

Zendesk Suite allows you to combine four Zendesk products into one coherent omnichannel support system.

Zendesk Suite includes Support, Chat, Talk, and Guide – and it’s 35% cheaper in a set.

Zendesk Explore is a tool that will help you keep track of all the actions related to customer support – and their outcomes.

Automated periodical reports are sent to authorised people. They can see all the analytical data to draw constructive conclusions.

Creating a good relationship with the customer should start whenever they make the first purchase.

Zendesk Sell is a tool for deliberate and effective sales management. It gathers all the history of prospects and can precisely predict your future turnover.

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How can Zendesk help you?

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Internal communication

Due to the omnichannel capabilities of Zendesk services, all the departments engaged in direct or indirect contact with customers can join forces thanks to the fluent flow of information inside the company.

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Painless scaling

It doesn’t matter if your team has 5 or 500 agents – Zendesk tools don’t lose on functionality when the number of users skyrockets.

ilustracja wdrożenie

Quick implementation

Migrating and configuring chosen services is usually a matter of a few days – and we won’t live you alone with it. We’ll help you adjust new tools to the needs and habits of your employees.

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Agile learning

We ensure that the team of agents in your company won’t have any problem with getting used to the platform. Tutorials and tips will provide them with answers whenever they need it.

Innovative customer support

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Multi-system intgrations

Zendesk services were created with collaboration in mind – not only among people but also between applications.

You can use plugins from the vast catalogue of Zendesk Marketplace or built your custom integration based on API technology.

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Automatisation

Tedious assignments and reoccurring questions won’t tire your employees anymore. You can automate chat, cues and all the manual settings, to give agents more time and energy for engaging and creative tasks.

Machine Learning

Zandesk Artificial Intelligence learns the habits of your clients and employees to react more accurately in the future. It can solve a ticket before agents’ intervention by suggesting relevant articles from FAQ and Knowledge Base.

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Internal analytics

Zendesk Administrators have a whole range of analytic tools and real-time generated reports. In customer relations, there’s no room for mistakes. Base your decisions on solid data.

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How does it work?

We don’t like to overcomplicate stuff, so you can get Zendesk in 3 simple steps:

  1. Consultations

Fill the form on our website, so a certified Zendesk representative will know how to contact you. Then you can jointly determine which cloud solution is the best answer to your company’s needs.

  1. Implementation

Now we can create and configure your instance. You can try out a set of Zendesk tools of your choice for free during the first 30 days.

  1. Formalities

After the trial period, we will prepare an individual offer for your organisation and negotiate final terms of cooperation.

We’re happy to help

We’ll configure Zendesk for you, but there’s more: if at any point you’ll have a question or a problem, our support specialists are always ready to help.


Support subscription: 25 PLN /agent/msc.

Zendesk trainings

Find out about all the secrets of the control panel – we’ll teach you how to get the best out of all the management and control options.

We’ll demonstrate the whole potential of Zendesk during practical training so all support agents at your company will know how to efficiently use new tools.

Trusted us

Patryk Winecki
IT Solution Manager

The Fly On The Cloud team immediately entered the project and selected the best license type for us. They showed us how to connect the Chrome Enterprise system with SSO login from Azure AD, which we use globally. From the very beginning of our collaboration with Fly On The Cloud, we felt supported in every undertaking

Sławomir Kobacki
CTO

Most of the employees welcomed G Suite with opened arms as an expected change for the better. We’ve dispersed the doubts of the rest by providing them with practical training. Fly On The Cloud specialists took care of implementation. The fact that they were there for us is highly appreciated at Bonnier.

Marcin Misiewicz,
Procurement Manager

G Suite was one of the first company decisions. Google applications have proven themselves in various areas of business. We had the opportunity to participate in Fly On The Cloud conferences, where we learned many useful tricks. Contact with this company is always simple, pleasant and fast

Paweł Sobkowiak
CTO

For us, the ability to decentralize the user account management from 8 offices around the world is one of the biggest advantages of G Suite. Security of the company's data was also an important factor in choosing this service.

FAQ









high five ilustracja

Zendesk

advanced customer
relations tool

authorized solution provider zendesk

As an Authorized Zendesk Partner, we provide and implement omnichannel customer relations solutions.

We’ve already helped hundreds of companies to harness the power of Zendesk cloud support services.

What is Zendesk?

Zendesk is a set of services that you can combine in a way that suits your business aims best.

Thanks to that modular system, you’ll create a platform for building strong customer relations and gain long-lasting loyalty.

Get familiar with Zendesk products:

How can Zendesk help you?

ilustracja współpraca

Internal communication

Due to the omnichannel capabilities of Zendesk services, all the departments engaged in direct or indirect contact with customers can join forces thanks to the fluent flow of information inside the company.

Painless scaling

It doesn’t matter if your team has 5 or 500 agents – Zendesk tools don’t lose on functionality when the number of users skyrockets.

ilustracja skalowanie
ilustracja wdrożenie

Quick implementation

Migrating and configuring chosen services is usually a matter of a few days – and we won’t live you alone with it. We’ll help you adjust new tools to the needs and habits of your employees.

Agile learning

We ensure that the team of agents in your company won’t have any problem with getting used to the platform. Tutorials and tips will provide them with answers whenever they need it.

ilustracja nauka

Innovative customer support

integracja image

Multi-system intgrations

Zendesk services were created with collaboration in mind – not only among people but also between applications.

You can use plugins from the vast catalogue of Zendesk Marketplace or built your custom integration based on API technology.

automatyzacja image

Automatisation

Tedious assignments and reoccurring questions won’t tire your employees anymore. You can automate chat, cues and all the manual settings, to give agents more time and energy for engaging and creative tasks.

Machine Learning

Zandesk Artificial Intelligence learns the habits of your clients and employees to react more accurately in the future. It can solve a ticket before agents’ intervention by suggesting relevant articles from FAQ and Knowledge Base.

analityka image

Internal analytics

Zendesk Administrators have a whole range of analytic tools and real-time generated reports. In customer relations, there’s no room for mistakes. Base your decisions on solid data.

How does it work?

We don’t like to overcomplicate stuff, so you can get Zendesk in 3 simple steps:

  1. Consultations

Fill the form on our website, so a certified Zendesk representative will know how to contact you. Then you can jointly determine which cloud solution is the best answer to your company’s needs.

  1. Implementation

Now we can create and configure your instance. You can try out a set of Zendesk tools of your choice for free during the first 30 days.

  1. Formalities

After the trial period, we will prepare an individual offer for your organisation and negotiate final terms of cooperation.

We’re happy to help

We’ll configure Zendesk for you, but there’s more: if at any point you’ll have a question or a problem, our support specialists are always ready to help.

Support subscription: 25 PLN /agent/msc.

Zendesk trainings

ilustracja dla agentów

Admins traning

Find out about all the secrets of the control panel – we’ll teach you how to get the best out of all the management and control options.

ilustracja dla administratorów

Agents training

We’ll demonstrate the whole potential of Zendesk during practical training so all support agents at your company will know how to efficiently use new tools.

Trusted us

Patryk Winecki
IT Solution Manager

The Fly On The Cloud team immediately entered the project and selected the best license type for us. They showed us how to connect the Chrome Enterprise system with SSO login from Azure AD, which we use globally. From the very beginning of our collaboration with Fly On The Cloud, we felt supported in every undertaking

Sławomir Kobacki
CTO

Most of the employees welcomed G Suite with opened arms as an expected change for the better. We’ve dispersed the doubts of the rest by providing them with practical training. Fly On The Cloud specialists took care of implementation. The fact that they were there for us is highly appreciated at Bonnier.

Marcin Misiewicz,
Procurement Manager

G Suite was one of the first company decisions. Google applications have proven themselves in various areas of business. We had the opportunity to participate in Fly On The Cloud conferences, where we learned many useful tricks. Contact with this company is always simple, pleasant and fast

Paweł Sobkowiak
CTO

For us, the ability to decentralize the user account management from 8 offices around the world is one of the biggest advantages of G Suite. Security of the company's data was also an important factor in choosing this service.

FAQ